Astreya
What this Job Entails:
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
Scope:
Works on complex assignments requiring a high degree of initiative
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels.
Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you’re based in.
Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur.
Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate ensuring their issues are fully fixed and they have an optimal IT experience.
Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.
Required Qualifications/Skills: 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.
Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.
Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.
Physical Demand & Work Environment: Full time on site in an office environment
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range $40.92 - $64.62 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya
offers comprehensive
b
enefits to all Regular, Full-Time Employees,
including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
#J-18808-Ljbffr
Requires minimal oversight and is proactive. May act as a team leader.
Your Roles and Responsibilities: Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in person, phone, chat, and email-based support channels.
Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office you’re based in.
Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end user issues are fixed at their root and do not recur.
Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate ensuring their issues are fully fixed and they have an optimal IT experience.
Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.
Required Qualifications/Skills: 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.
Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.
Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.
Physical Demand & Work Environment: Full time on site in an office environment
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range $40.92 - $64.62 USD (Hourly)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya
offers comprehensive
b
enefits to all Regular, Full-Time Employees,
including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
#J-18808-Ljbffr