Amazon Web Services (AWS)
Technical Program Manager, Amazon Q Customer Success Team
Amazon Web Services (AWS), San Diego, California, United States, 92189
Technical Program Manager, Amazon Q Customer Success Team
Join to apply for the
Technical Program Manager, Amazon Q Customer Success Team
role at
Amazon Web Services (AWS) . Description We're seeking a
Technical Program Manager
to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team, Amazon Q Business product teams, and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide. Our professional services team consists of global specialists across North America, Europe, and Asia Pacific, with planned expansion to all major global regions within the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization. Amazon Q Business is AWS's most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data. Key job responsibilities Systems Design and Implementation Standards Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers. Create reusable assets, methodologies, and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently. Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points. Leverage emerging Generative and Agentic AI technologies to radically enhance customer experience in seeding and scaling solutions across their business. Product-to-Services Alignment Build deep expertise in Amazon Q Business capabilities, roadmap, and technical architecture. Serve as the liaison between AWS product teams and our professional services organization, ensuring solutions leverage the latest Amazon Q Business features. Translate product capabilities into service offerings, delivery methodologies, and technical solutions for enterprise use cases. Go-To-Market Strategy and Execution Collaborate with GTM teams to define positioning, messaging, and value propositions for Amazon Q Business services. Develop sales enablement materials to articulate the value of our services. Support creation of business cases, ROI models, and assets demonstrating the value of Amazon Q Business implementations. Market Intelligence and Customer Insights Conduct customer interviews and market research to identify emerging needs in enterprise AI adoption. Analyze implementation data and customer feedback to improve solutions. Monitor industry developments to ensure solutions meet evolving market requirements. Cross-Functional Leadership Lead initiatives across delivery, product, and GTM teams to enhance customer experience. Influence product roadmaps based on customer insights and market needs. Foster collaboration among regional delivery teams for consistent global execution. About The Team Amazon values diverse experiences. We encourage candidates from all backgrounds to apply, even if you do not meet all preferred qualifications. Why AWS? AWS is the world’s most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We foster work-life balance, inclusion, mentorship, and career growth opportunities. Our services include AWS Professional Services, Training, Support, and Security, with a global team of experts helping customers innovate with AWS technologies. Basic Qualifications 5+ years of technical product or program management experience 7+ years of experience working directly with engineering teams 3+ years of software development experience 5+ years of technical program management experience with software engineering teams Preferred Qualifications 5+ years managing projects across cross-functional teams, with process and release schedule management Experience defining KPIs/SLA's for multi-million dollar businesses and reporting to senior leadership Note: The job is still active, as the posting states it will remain until filled.
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Join to apply for the
Technical Program Manager, Amazon Q Customer Success Team
role at
Amazon Web Services (AWS) . Description We're seeking a
Technical Program Manager
to join our Amazon Web Services Generative and Agentic AI professional services team. This strategic role will be pivotal in creating cohesion between our global delivery team, Amazon Q Business product teams, and Go-To-Market (GTM) initiatives. The ideal candidate will drive adoption of Amazon Q Business by developing scalable frameworks, assets, and methodologies that enable our teams to deliver transformative AI implementations for enterprise customers worldwide. Our professional services team consists of global specialists across North America, Europe, and Asia Pacific, with planned expansion to all major global regions within the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and drives efficiency across the delivery organization. Amazon Q Business is AWS's most capable generative AI-powered assistant for finding information, gaining insights, and taking action in enterprise environments. It empowers organizations to automate complex workflows, accelerate content creation, take actions across applications, and extract key insights from both structured and unstructured data. Key job responsibilities Systems Design and Implementation Standards Define, develop, and maintain solution patterns that address common Amazon Q Business implementation scenarios for enterprise customers. Create reusable assets, methodologies, and frameworks that enable the delivery team to implement Amazon Q Business solutions consistently and efficiently. Work closely with delivery teams to understand implementation challenges and develop solutions that address common pain points. Leverage emerging Generative and Agentic AI technologies to radically enhance customer experience in seeding and scaling solutions across their business. Product-to-Services Alignment Build deep expertise in Amazon Q Business capabilities, roadmap, and technical architecture. Serve as the liaison between AWS product teams and our professional services organization, ensuring solutions leverage the latest Amazon Q Business features. Translate product capabilities into service offerings, delivery methodologies, and technical solutions for enterprise use cases. Go-To-Market Strategy and Execution Collaborate with GTM teams to define positioning, messaging, and value propositions for Amazon Q Business services. Develop sales enablement materials to articulate the value of our services. Support creation of business cases, ROI models, and assets demonstrating the value of Amazon Q Business implementations. Market Intelligence and Customer Insights Conduct customer interviews and market research to identify emerging needs in enterprise AI adoption. Analyze implementation data and customer feedback to improve solutions. Monitor industry developments to ensure solutions meet evolving market requirements. Cross-Functional Leadership Lead initiatives across delivery, product, and GTM teams to enhance customer experience. Influence product roadmaps based on customer insights and market needs. Foster collaboration among regional delivery teams for consistent global execution. About The Team Amazon values diverse experiences. We encourage candidates from all backgrounds to apply, even if you do not meet all preferred qualifications. Why AWS? AWS is the world’s most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. We foster work-life balance, inclusion, mentorship, and career growth opportunities. Our services include AWS Professional Services, Training, Support, and Security, with a global team of experts helping customers innovate with AWS technologies. Basic Qualifications 5+ years of technical product or program management experience 7+ years of experience working directly with engineering teams 3+ years of software development experience 5+ years of technical program management experience with software engineering teams Preferred Qualifications 5+ years managing projects across cross-functional teams, with process and release schedule management Experience defining KPIs/SLA's for multi-million dollar businesses and reporting to senior leadership Note: The job is still active, as the posting states it will remain until filled.
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