Cutx
1 Bethany
900 W Bethany Dr
Suite 500
Allen, TX 75013, USA
Description
Position Purpose and Objectives The Home Equity Processor-Bilingual plays a critical role in delivering an exceptional and unexpected member experience through the precise and timely processing of Home Equity Line of Credit (HELOC) loans. To achieve this goal, the employee must provide outstanding service to both internal and external members while answering calls and assisting members with mortgage related products. The Home Equity Processor- Bilingual plays a critical role in facilitating fast, accurate, and compliant loan processing. This individual verifies borrower income to support underwriting decisions, promptly orders services like appraisals and title work, and efficiently manages supporting documents by identifying and resolving any discrepancies. Working closely with third-party providers such as title companies and insurance firms, the processor ensures all required documentation is received quickly and reliably. They carefully review incoming documents for completeness and regulatory compliance, maintain up-to-date and accurate information within the loan system, and run and validate HMDA data for proper federal reporting. Additionally, the processor may assist in broader loan processing functions to accelerate turnaround times. Above all, they ensure that all loan files meet standards for quality, accuracy, and regulatory compliance before moving to closing. Success in this role depends on maintaining a strong balance between speed and precision, thriving in fast-paced environments while upholding the highest standards of care. The Home Equity Processor- Bilingual may also perform other duties with the department as necessary. Major Duties and Essential Functions Deliver exceptional service to internal and external members in alignment with CUTX’s mission, core values, and creed. Ensure timely and accurate processing of Home Equity Line of Credit (HELOC) loans Communicate professionally and effectively with members, internal departments, and third-party vendors via phone, email, and in person both in English and Spanish. Review and process support documentation, ensuring completeness and compliance with internal policies and regulatory requirements. Monitor and manage loan files, ensuring timely receipt of all required documents and disclosures. Initiate and follow up on third-party services such as title orders, appraisals, flood certifications, and payoff requests. Perform final reviews of loan files prior to closing to ensure accuracy and readiness. Enter and maintain accurate loan activity records in loan systems and spreadsheets. Handle re-disclosures and ensure timely delivery and acknowledgment by members. Provide expert guidance and answers to HELOC related inquiries from members and staff. Assist in loan processing and funding as necessary to meet departmental goals. Keep work area organized and complete daily assignments with attention to detail. Perform any additional duties as assigned by the Home Equity Operations Manager. Qualifications & Requirements Strong proficiency in
time management, multitasking, and high-volume loan processing . Language Skills: Fluent in English and Spanish ( spoken and written ). Exceptional attention to detail and commitment to delivering
error-free work . Team-oriented mindset with the ability to
work collaboratively
in a fast-paced, dynamic environment. Active MLO registration through the
Nationwide Mortgage Licensing System & Registry (SAFE Act) . Maintain valid Notary registration. Passionate about delivering service that reflects our mission, core values, and creed: We are interested, not interesting We are empowered We have fun Care | Understand | Teach | Xceed Positions directly supervised
: Specific knowledge, skills, and abilities required for this position: An individual MUST be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Personal Computer/Printer - Calculator/Adding Machine - Telephone System - CRM - Episys - DocuSign - Fax Machine/Scanner - Microsoft Word, Excel, E-Mail - All third-party websites The ability to read and comprehend instructions, short correspondence, and memos. The ability to write simple correspondence. The ability to effectively present information in one-on-one situations to supervisor, members, and other employees in the organization. An ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and the ability to compute rates and percentages. An ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram form and the ability to deal with problems involving few concrete variables in standardized situations. Knowledge of loan policies, procedures, and loan documents to perfect liens on collateral securing loans (Real Property). The ability to operate Call Management System. Must effectively communicate via telephone with members and other individuals who contact the Home Equity Department. Good communication skills, using courtesy and proper grammar, to discuss credit union’s policies and procedures. An ability to perform multiple tasks while maintaining a high standard of performance Education
:
High school diploma or general education degree (GED) and two years of experience in loan processing or funding analysis. Experience
:
Minimum 1-2 years or more of similar or related experience. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability:
The ability to use common sense or logic. Detailed Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability:
The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability:
The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Compliance requirement The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Description
Position Purpose and Objectives The Home Equity Processor-Bilingual plays a critical role in delivering an exceptional and unexpected member experience through the precise and timely processing of Home Equity Line of Credit (HELOC) loans. To achieve this goal, the employee must provide outstanding service to both internal and external members while answering calls and assisting members with mortgage related products. The Home Equity Processor- Bilingual plays a critical role in facilitating fast, accurate, and compliant loan processing. This individual verifies borrower income to support underwriting decisions, promptly orders services like appraisals and title work, and efficiently manages supporting documents by identifying and resolving any discrepancies. Working closely with third-party providers such as title companies and insurance firms, the processor ensures all required documentation is received quickly and reliably. They carefully review incoming documents for completeness and regulatory compliance, maintain up-to-date and accurate information within the loan system, and run and validate HMDA data for proper federal reporting. Additionally, the processor may assist in broader loan processing functions to accelerate turnaround times. Above all, they ensure that all loan files meet standards for quality, accuracy, and regulatory compliance before moving to closing. Success in this role depends on maintaining a strong balance between speed and precision, thriving in fast-paced environments while upholding the highest standards of care. The Home Equity Processor- Bilingual may also perform other duties with the department as necessary. Major Duties and Essential Functions Deliver exceptional service to internal and external members in alignment with CUTX’s mission, core values, and creed. Ensure timely and accurate processing of Home Equity Line of Credit (HELOC) loans Communicate professionally and effectively with members, internal departments, and third-party vendors via phone, email, and in person both in English and Spanish. Review and process support documentation, ensuring completeness and compliance with internal policies and regulatory requirements. Monitor and manage loan files, ensuring timely receipt of all required documents and disclosures. Initiate and follow up on third-party services such as title orders, appraisals, flood certifications, and payoff requests. Perform final reviews of loan files prior to closing to ensure accuracy and readiness. Enter and maintain accurate loan activity records in loan systems and spreadsheets. Handle re-disclosures and ensure timely delivery and acknowledgment by members. Provide expert guidance and answers to HELOC related inquiries from members and staff. Assist in loan processing and funding as necessary to meet departmental goals. Keep work area organized and complete daily assignments with attention to detail. Perform any additional duties as assigned by the Home Equity Operations Manager. Qualifications & Requirements Strong proficiency in
time management, multitasking, and high-volume loan processing . Language Skills: Fluent in English and Spanish ( spoken and written ). Exceptional attention to detail and commitment to delivering
error-free work . Team-oriented mindset with the ability to
work collaboratively
in a fast-paced, dynamic environment. Active MLO registration through the
Nationwide Mortgage Licensing System & Registry (SAFE Act) . Maintain valid Notary registration. Passionate about delivering service that reflects our mission, core values, and creed: We are interested, not interesting We are empowered We have fun Care | Understand | Teach | Xceed Positions directly supervised
: Specific knowledge, skills, and abilities required for this position: An individual MUST be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Personal Computer/Printer - Calculator/Adding Machine - Telephone System - CRM - Episys - DocuSign - Fax Machine/Scanner - Microsoft Word, Excel, E-Mail - All third-party websites The ability to read and comprehend instructions, short correspondence, and memos. The ability to write simple correspondence. The ability to effectively present information in one-on-one situations to supervisor, members, and other employees in the organization. An ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and the ability to compute rates and percentages. An ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram form and the ability to deal with problems involving few concrete variables in standardized situations. Knowledge of loan policies, procedures, and loan documents to perfect liens on collateral securing loans (Real Property). The ability to operate Call Management System. Must effectively communicate via telephone with members and other individuals who contact the Home Equity Department. Good communication skills, using courtesy and proper grammar, to discuss credit union’s policies and procedures. An ability to perform multiple tasks while maintaining a high standard of performance Education
:
High school diploma or general education degree (GED) and two years of experience in loan processing or funding analysis. Experience
:
Minimum 1-2 years or more of similar or related experience. Physical Activities and Requirements of this Position CATEGORY DESCRIPTION Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Grasping Using fingers and palm on an object. Talking Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Repetitive Motions Movements frequently and regularly required using the wrists, hands, and/or fingers. Average Hearing Able to hear average or normal conversations and receive ordinary information. Average Visual Abilities Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary Work While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds. Working Conditions of this Position DESCRIPTION None. No hazardous or significantly unpleasant conditions. Mental Activities and Requirements of this Position Reasoning Ability:
The ability to use common sense or logic. Detailed Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Mathematical Ability:
The level of ability required to perform math skills and operations. Basic Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Language Ability:
The level of ability required to communicate and understand written and oral language. Typical Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Compliance requirement The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position Disclaimer The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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