Customer Success Manager

About Alloy.ai At Alloy.ai, we work with consumer goods companies that produce the products we eat, wear, and use daily, as well as those we splurge on occasionally. We are addressing complex challenges related to managing supply and demand amidst changing customer behaviors, intricate supply chain networks, outdated data standards, and manual processes. Alloy.ai is a rapidly growing, well-funded startup with a global presence. Our team comprises individuals from successful startups, leading tech firms, and Fortune 100 companies. We prioritize ownership, continuous improvement, focused work, open communication, and mutual support. We welcome applicants from all backgrounds. Alloy.ai is dedicated to fostering an inclusive culture and celebrating diversity. About The Role We are expanding our Client Solutions team to support and grow our SMB and Mid-Market customer segments, which are our fastest-growing revenue streams. We are hiring for various roles, from individual contributors to team managers, to scale this key function. At Alloy, customer success is our top priority. We believe that the success of our clients and their teams reflects directly on our product's performance and our potential. The Client Solutions team leads this effort. As a team member, you will manage a portfolio of 15–30 SMB/MM accounts, ensuring successful onboarding, broad adoption of Alloy, renewals, and growth. Your clients will range from large corporations to fast-growing DTC brands, and you will collaborate with stakeholders at all levels, from users to VP and C-level executives. You will also play a crucial role in scaling our Client Solutions practice. This involves leveraging user data, developing repeatable training and playbooks, and partnering with cross-functional teams to optimize processes. Your interactions with customers will inform Alloy’s product development, value proposition, and market positioning. About You You excel in small teams and seek to make a significant impact. You are confident in your skills but eager to learn new ones. You are a quick learner, ready to take on increasing responsibilities and prove yourself in a challenging environment. You are driven to succeed, proactive in tackling obstacles, and innovative in solving new problems. Your work will shape our company's future strategies. You embrace difficult challenges and continuously seek better solutions. While focused on personal objectives, you are also comfortable collaborating with engineering teams and voicing your opinions when you see improvements. You enjoy analytical work, think strategically, and excel at building relationships. You can switch seamlessly between detailed execution, effective communication, and prioritizing tasks based on value. You also enjoy creating scalable processes and playbooks that add value. You have big ambitions and aim to transform industry operations. What You'll Do Manage a portfolio of 15–30 SMB/Mid-Market customers, including onboarding, adoption, renewal, and growth strategies.

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