Important : This role will be onsite out of our downtown Phoenix NOC on a hybrid basis (2 - 3 days per week).
About the Role:
We are seeking a highly skilled Network Operations Center Analyst to join our team. The Network Operations Center Analyst will play a crucial role in monitoring, analyzing, and maintaining the performance and efficiency of our operational systems. This individual will work closely with various departments to ensure seamless operations, identify potential issues, and implement solutions to optimize performance.
Responsibilities:
- Monitor operational systems, networks, and applications to ensure optimal availability, performance, and security
- Respond promptly to alerts, incidents, and service requests, following established procedures and protocols
- Assess, contain, and escalate environmental emergencies involving fire suppression, power systems, AC units, and UPS battery backups
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues affecting operations
- Document incidents, actions taken, and resolutions to maintain accurate records for analysis and future reference
- Contribute to the development and implementation of proactive measures to prevent system failures and enhance reliability
- Receive, stage, and assist in the installation of network, compute, and storage equipment
- Stay current with industry trends, best practices, and emerging technologies related to operational management
- Analyze operational data and metrics to identify trends, patterns, and potential risks to efficiency
Qualifications & Experience:
- Ability to work a 12-hour shift from 5:30 PM to 5:30 AM, including weekends and holidays
- Proven experience in a similar role, preferably in a fast-paced or high-availability environment
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve technical issues
- Excellent communication skills and the ability to collaborate effectively with diverse teams
- Experience with ITSM and monitoring platforms such as ServiceNow, Datadog, or SolarWinds
- Familiarity with the ITIL framework and hands-on experience with incident management processes
- Relevant certifications such as CompTIA A+, Security+, or ITIL Foundation are a plus
- Ability to sit for extended periods of time
- Ability to lift to 75 lbs.
Disclaimer :
While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
Pay Rate: $25/hr. - $40/hr. dependent on background and experience. This is a salary non-exempt role.
Why Guitar Center Company? Heres just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state-specific laws. Pay ranges may be different in other locations.
Why join us?
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Love this gig and want to apply?
Send your resume and cover letter today along with salary expectations!
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements.
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