Macpower Digital Assets Edge formerly MDA Edge
Contact Center Engineer (AI & Gen AI)
Macpower Digital Assets Edge formerly MDA Edge, Phoenix, Arizona, United States, 85003
1 day ago Be among the first 25 applicants
Job Title: Genesys & Cisco Contact Center Architect CCaaS Migration & AI Integration
Experience: 7+ years
Key Responsibilities
Act as the expert for Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) and Five9 Lead Cisco Contact Center (7+ years exp.) projects and migrations to CCaaS Define data migration strategy for moving historical/real-time data to cloud Map Genesys data models (InfoMart, SpeechMiner) to cloud equivalents Ensure reporting continuity and compliance during migration Recommend data architectures to minimize impact on downstream systems Identify AI/GenAI opportunities (predictive routing, sentiment analysis, virtual agents) Work with AI/ML teams to implement automation solutions Collaborate with IT, business teams, and vendors on migration projects Participate in vendor selection for CCaaS/AI solutions Interview business stakeholders to understand contact center needs
Required Skills:
7+ years with Cisco Contact Center Deep Genesys expertise (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) Hands-on Five9 experience Proven CCaaS migration experience Strong data strategy and mapping skills Knowledge of AI in contact centers Excellent collaboration and communication
Preferred Skills:
Experience with Amazon Connect, NICE CXone Knowledge of compliance (GDPR, HIPAA) Omnichannel routing expertise Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Industries
Staffing and Recruiting Referrals increase your chances of interviewing at Macpower Digital Assets Edge formerly MDA Edge by 2x Get notified about new Engineer jobs in
Phoenix, AZ . Phoenix, AZ $75,000.00-$95,000.00 2 weeks ago Scottsdale, AZ $85,000.00-$132,000.00 22 hours ago Greater Phoenix Area $80.00-$90.00 2 days ago Software Engineering Specialist - Human Data
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Experience: 7+ years
Key Responsibilities
Act as the expert for Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) and Five9 Lead Cisco Contact Center (7+ years exp.) projects and migrations to CCaaS Define data migration strategy for moving historical/real-time data to cloud Map Genesys data models (InfoMart, SpeechMiner) to cloud equivalents Ensure reporting continuity and compliance during migration Recommend data architectures to minimize impact on downstream systems Identify AI/GenAI opportunities (predictive routing, sentiment analysis, virtual agents) Work with AI/ML teams to implement automation solutions Collaborate with IT, business teams, and vendors on migration projects Participate in vendor selection for CCaaS/AI solutions Interview business stakeholders to understand contact center needs
Required Skills:
7+ years with Cisco Contact Center Deep Genesys expertise (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing) Hands-on Five9 experience Proven CCaaS migration experience Strong data strategy and mapping skills Knowledge of AI in contact centers Excellent collaboration and communication
Preferred Skills:
Experience with Amazon Connect, NICE CXone Knowledge of compliance (GDPR, HIPAA) Omnichannel routing expertise Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Contract Job function
Industries
Staffing and Recruiting Referrals increase your chances of interviewing at Macpower Digital Assets Edge formerly MDA Edge by 2x Get notified about new Engineer jobs in
Phoenix, AZ . Phoenix, AZ $75,000.00-$95,000.00 2 weeks ago Scottsdale, AZ $85,000.00-$132,000.00 22 hours ago Greater Phoenix Area $80.00-$90.00 2 days ago Software Engineering Specialist - Human Data
Greater Phoenix Area $55.00-$65.00 3 weeks ago Software Engineer, Ceph & Distributed Storage
Advanced Software Engineer Developer
Software Engineer - Cross-platform C++ - Multipass
Python and Kubernetes Software Engineer - Data, AI/ML & Analytics
Software Engineer II, Backend (Consumer Authentication)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr