Absolute Facility Solutions, LLC
Sr. Application Engineer (Remote only - must live is U.S.)
Absolute Facility Solutions, LLC, Leander, Texas, us, 78646
Sr. Application Engineer (Remote only - must live is U.S.)
Sr. Application Engineer (Remote only - must live is U.S.)
2 days ago Be among the first 25 applicants Company Description
Absolute Facility Solutions LLC help organizations reduce their operating costs by managing their facilities and utilizing their space more efficiently. We do this by providing and optimizing trusted workplace management solutions. Company Description
Absolute Facility Solutions LLC help organizations reduce their operating costs by managing their facilities and utilizing their space more efficiently. We do this by providing and optimizing trusted workplace management solutions.
Overview
Job Description
The Senior IWMS Application Engineer’s primary responsibility is leading the successful deployment and support of IWMS Applications. The Sr. AE works closely with the AFS project team and client stakeholders during the initial deployment and throughout the entire engagement lifecycle.
This role also serves as the company’s lead technical expert in all areas of software development, integration, and information technology.
Essential Functions
IWMS Solutions Development and Deployment
Work with customer stakeholders (e.g., facilities management, HR, IT) to analyze existing systems, data, and business processes, and translate these to new IWMS software functional and technical requirements. Deploy, customize, upgrade, and troubleshoot commercial off the shelf and SaaS IWMS software. This includes, but is not limited to, configuring authentication, data and systems integrations, workflow rules, and email notifications. Perform data mapping, manipulation, and migration using proprietary and industry standard tools such as MSSQL Server, Data Grip, etc. Clearly communicate functional and technical requirements to project stakeholders in an efficient and timely manner. Conduct Quality Assurance Testing, help manage User Acceptance Testing, enter and resolve issues in the defect tracking system. Act as Technical Lead and collaborate with internal personnel and external vendors to support delivery of IWMS solutions
Customer Support
Troubleshoot first and intermediate support tickets. Ensure adherence to Help Desk SLA’s to drive customer satisfaction. Work with customers to promote product adoption by identifying areas of deficiency and making recommendations for system improvements and expansion. Provide professional services to develop custom reports, dashboard, metrics, functionality, and integrations upon customer request and internal approval.
Training & Documentation
Provide Archibus End-User and System Management training to new and existing customers. Contribute to written training manuals and support materials. Create and manage software specifications, systems documentation, and knowledgebase articles.
General
Stay current with IWMS product enhancements, supporting technology, and industry standards as directed. Lead/mentor junior personnel. Manage and maintain the company development environments and source control ensuring adherence to company processes and coding standards. Adhere to documented company standards and maintain accurate time tracking and task notes - ensuring accurate schedule planning, resource allocation, and customer billing. Other duties as assigned.
Qualifications
Computer science or related bachelor degree or equivalent experience with enterprise application implementation and development. Strong communication skills Experience with agile development process Team player Experience with Archibus or similar products is a plus
Additional Information
Pay range is $90,000 - $160,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Absolute Facility Solutions, LLC by 2x Get notified about new Senior Application Engineer jobs in
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Sr. Application Engineer (Remote only - must live is U.S.)
2 days ago Be among the first 25 applicants Company Description
Absolute Facility Solutions LLC help organizations reduce their operating costs by managing their facilities and utilizing their space more efficiently. We do this by providing and optimizing trusted workplace management solutions. Company Description
Absolute Facility Solutions LLC help organizations reduce their operating costs by managing their facilities and utilizing their space more efficiently. We do this by providing and optimizing trusted workplace management solutions.
Overview
Job Description
The Senior IWMS Application Engineer’s primary responsibility is leading the successful deployment and support of IWMS Applications. The Sr. AE works closely with the AFS project team and client stakeholders during the initial deployment and throughout the entire engagement lifecycle.
This role also serves as the company’s lead technical expert in all areas of software development, integration, and information technology.
Essential Functions
IWMS Solutions Development and Deployment
Work with customer stakeholders (e.g., facilities management, HR, IT) to analyze existing systems, data, and business processes, and translate these to new IWMS software functional and technical requirements. Deploy, customize, upgrade, and troubleshoot commercial off the shelf and SaaS IWMS software. This includes, but is not limited to, configuring authentication, data and systems integrations, workflow rules, and email notifications. Perform data mapping, manipulation, and migration using proprietary and industry standard tools such as MSSQL Server, Data Grip, etc. Clearly communicate functional and technical requirements to project stakeholders in an efficient and timely manner. Conduct Quality Assurance Testing, help manage User Acceptance Testing, enter and resolve issues in the defect tracking system. Act as Technical Lead and collaborate with internal personnel and external vendors to support delivery of IWMS solutions
Customer Support
Troubleshoot first and intermediate support tickets. Ensure adherence to Help Desk SLA’s to drive customer satisfaction. Work with customers to promote product adoption by identifying areas of deficiency and making recommendations for system improvements and expansion. Provide professional services to develop custom reports, dashboard, metrics, functionality, and integrations upon customer request and internal approval.
Training & Documentation
Provide Archibus End-User and System Management training to new and existing customers. Contribute to written training manuals and support materials. Create and manage software specifications, systems documentation, and knowledgebase articles.
General
Stay current with IWMS product enhancements, supporting technology, and industry standards as directed. Lead/mentor junior personnel. Manage and maintain the company development environments and source control ensuring adherence to company processes and coding standards. Adhere to documented company standards and maintain accurate time tracking and task notes - ensuring accurate schedule planning, resource allocation, and customer billing. Other duties as assigned.
Qualifications
Computer science or related bachelor degree or equivalent experience with enterprise application implementation and development. Strong communication skills Experience with agile development process Team player Experience with Archibus or similar products is a plus
Additional Information
Pay range is $90,000 - $160,000 Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Software Development Referrals increase your chances of interviewing at Absolute Facility Solutions, LLC by 2x Get notified about new Senior Application Engineer jobs in
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Austin, TX $151,300.00-$261,500.00 2 weeks ago Senior Mainframe Software Engineer - Global Supply Chain
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Austin, TX $149,700.00-$258,800.00 3 days ago Systems Development Manager, Business Applications Solutions Engineering
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