Manpower Group Inc.
ONSITE IN BOSTON MA
CONTRACT POSITION
ManpowerGroup is undertaking its highest-priority initiative: implementing a unified Salesforce Licensing, Permitting, and Inspection (LPI) system to streamline operations and deliver a modern digital experience. To support this effort, DOL seeks a skilled
Helpdesk Specialist
to provide technical support via phone, Teams, email, and internal systems to DOL staff members and constituents. The Helpdesk Specialist provides Tier 1 technical support and application administration for the Division of Occupational Licensures software systems, including Salesforce-based platforms. This role combines help desk responsibilities with user support, system maintenance, and process improvement, all with a strong customer service focus. Responsibilities: Administer and support the Salesforce platform and other Licensing, Permitting, and Inspection (LPI) software applications. Perform user account creation, deactivation, and permissions management. Provide technical support to internal users and members of the public using customer portals. Respond to inquiries from DOL staff and constituents via support mailbox or other channels. Troubleshoot and resolve end-user support issues via phone and Teams. Escalate complex issues to Tier 2/3 or external support teams as needed. Create ad hoc reports based on business requirements using Salesforce or related tools. Participate in user acceptance testing and report findings, which may include testing after hours and on weekends during system upgrades or maintenance. Assist in developing user training materials such as job aids and quick reference guides. Conduct data quality checks, de-duplication, and account merges to ensure system integrity. Document processes and contribute to business process improvement efforts. Perform other duties and projects as assigned by management. Preferred Knowledge, Skills & Abilities: 24 years of experience in technical support, application support, or help desk roles. Experience administering or supporting Salesforce or similar enterprise systems (Salesforce Administrator certification preferred). Strong troubleshooting and problem-solving skills with a focus on user satisfaction. Excellent communication skills, capable of translating technical issues into plain language. Familiarity with Agile principles, QA processes, and basic reporting tools. Experience supporting both internal staff and external users is preferred. Ability to manage multiple tasks and prioritize in a dynamic, team-oriented environment. Familiarity with Salesforce implementations and large cloud-based system deployments is a plus. Proficiency with Microsoft Office 365, Teams, SharePoint Online, and OneDrive. Experience with Jira, Copado, and backup/archive tools is strongly preferred. Location Details: This is a contract role with a hybrid work model, requiring 2-3 days/week in the Boston office, with specific days determined by your manager. If interested, click apply now to be contacted by a recruiter. We look forward to connecting with you! About ManpowerGroup:
ManpowerGroup (NYSE: MAN) is a global workforce solutions company that helps organizations transform in a changing world of work. We develop innovative solutions for organizations and provide meaningful employment opportunities worldwide. Our brands include Manpower, Experis, Talent Solutions, and Jefferson Wells, operating in over 75 countries for more than 70 years. We are committed to diversity and inclusion and have been recognized as one of the World's Most Ethical Companies for 13 years. ManpowerGroup is an equal opportunity employer, committed to a high-quality, inclusive work environment, recruiting and promoting without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or veteran status. #J-18808-Ljbffr
Helpdesk Specialist
to provide technical support via phone, Teams, email, and internal systems to DOL staff members and constituents. The Helpdesk Specialist provides Tier 1 technical support and application administration for the Division of Occupational Licensures software systems, including Salesforce-based platforms. This role combines help desk responsibilities with user support, system maintenance, and process improvement, all with a strong customer service focus. Responsibilities: Administer and support the Salesforce platform and other Licensing, Permitting, and Inspection (LPI) software applications. Perform user account creation, deactivation, and permissions management. Provide technical support to internal users and members of the public using customer portals. Respond to inquiries from DOL staff and constituents via support mailbox or other channels. Troubleshoot and resolve end-user support issues via phone and Teams. Escalate complex issues to Tier 2/3 or external support teams as needed. Create ad hoc reports based on business requirements using Salesforce or related tools. Participate in user acceptance testing and report findings, which may include testing after hours and on weekends during system upgrades or maintenance. Assist in developing user training materials such as job aids and quick reference guides. Conduct data quality checks, de-duplication, and account merges to ensure system integrity. Document processes and contribute to business process improvement efforts. Perform other duties and projects as assigned by management. Preferred Knowledge, Skills & Abilities: 24 years of experience in technical support, application support, or help desk roles. Experience administering or supporting Salesforce or similar enterprise systems (Salesforce Administrator certification preferred). Strong troubleshooting and problem-solving skills with a focus on user satisfaction. Excellent communication skills, capable of translating technical issues into plain language. Familiarity with Agile principles, QA processes, and basic reporting tools. Experience supporting both internal staff and external users is preferred. Ability to manage multiple tasks and prioritize in a dynamic, team-oriented environment. Familiarity with Salesforce implementations and large cloud-based system deployments is a plus. Proficiency with Microsoft Office 365, Teams, SharePoint Online, and OneDrive. Experience with Jira, Copado, and backup/archive tools is strongly preferred. Location Details: This is a contract role with a hybrid work model, requiring 2-3 days/week in the Boston office, with specific days determined by your manager. If interested, click apply now to be contacted by a recruiter. We look forward to connecting with you! About ManpowerGroup:
ManpowerGroup (NYSE: MAN) is a global workforce solutions company that helps organizations transform in a changing world of work. We develop innovative solutions for organizations and provide meaningful employment opportunities worldwide. Our brands include Manpower, Experis, Talent Solutions, and Jefferson Wells, operating in over 75 countries for more than 70 years. We are committed to diversity and inclusion and have been recognized as one of the World's Most Ethical Companies for 13 years. ManpowerGroup is an equal opportunity employer, committed to a high-quality, inclusive work environment, recruiting and promoting without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, or veteran status. #J-18808-Ljbffr