Pyx Health
Position Summary
Pyx Health is seeking a strategic and hands-on Director of Information Technology to lead our IT function during an exciting phase of growth and transformation. This role will be responsible for managing day-to-day IT operations, including help desk support and infrastructure, while also shaping and executing the long-term IT roadmap aligned with business goals. The ideal candidate thrives in a mission-driven, high-growth environment and can balance tactical execution with strategic leadership.
Key Responsibilities
Strategic Leadership & Roadmap · Develop and execute the IT roadmap, ensuring alignment with Pyx Health's strategic initiatives, scalability goals, and security requirements. · Evaluate and recommend new technologies, systems, and vendors to improve efficiency and performance. · Partner with leadership across departments to anticipate future technology needs and ensure IT readiness. IT Operations & Infrastructure · Oversee the design, development and maintenance of IT Systems and infrastructure, including cloud systems, and cybersecurity. · Ensure the security of the organization's IT assets, data, and infrastructure by implementing and maintaining appropriate cybersecurity policies and practices. · Ensure uptime, availability, and performance of internal systems and tools. · Develop and maintain business continuity and disaster recovery plans. Help Desk & End-User Support · Manage a high-performing help desk function that supports onsite and remote staff across multiple states. · Ensure timely resolution of user support requests, maintaining a high level of service and satisfaction. · Establish and monitor SLAs, KPIs, and user satisfaction metrics. People & Vendor Management · Lead and develop a growing IT team, including technicians and external contractors. · Manage IT budgets, procurement, and vendor relationships, ensuring cost-effective solutions and quality service delivery. · Ensure IT team performance aligns with business needs and service expectations. Governance & Security · Maintain and enforce IT policies, procedures, and controls to ensure security, compliance, and data integrity. · · Stay up-to-date with the latest technology trends, innovations, and best practices, recommending relevant advancements to improve operational efficiency. · · Ensure compliance with relevant regulatory requirements and industry standards (e.g., HIPAA, HITRUST).
Preferred Qualifications · 8+ years of progressive experience in IT, with 3+ years in a leadership role. · Proven experience managing help desk operations and IT infrastructure in a mid-sized company (100-500 employees). · Experience creating and executing an IT roadmap that supports growth and operational excellence. · Hands-on knowledge of cloud environments, SaaS tools, and endpoint management. · Strong vendor management and budgeting skills. · Excellent communication, project management, and leadership capabilities. · Experience and Knowledge of HITRUST Framework · Healthcare or high-compliance industry experience preferred. · Bachelor's degree in computer science, Information Systems, or related field (Master's degree a plus).
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Pyx Health is seeking a strategic and hands-on Director of Information Technology to lead our IT function during an exciting phase of growth and transformation. This role will be responsible for managing day-to-day IT operations, including help desk support and infrastructure, while also shaping and executing the long-term IT roadmap aligned with business goals. The ideal candidate thrives in a mission-driven, high-growth environment and can balance tactical execution with strategic leadership.
Key Responsibilities
Strategic Leadership & Roadmap · Develop and execute the IT roadmap, ensuring alignment with Pyx Health's strategic initiatives, scalability goals, and security requirements. · Evaluate and recommend new technologies, systems, and vendors to improve efficiency and performance. · Partner with leadership across departments to anticipate future technology needs and ensure IT readiness. IT Operations & Infrastructure · Oversee the design, development and maintenance of IT Systems and infrastructure, including cloud systems, and cybersecurity. · Ensure the security of the organization's IT assets, data, and infrastructure by implementing and maintaining appropriate cybersecurity policies and practices. · Ensure uptime, availability, and performance of internal systems and tools. · Develop and maintain business continuity and disaster recovery plans. Help Desk & End-User Support · Manage a high-performing help desk function that supports onsite and remote staff across multiple states. · Ensure timely resolution of user support requests, maintaining a high level of service and satisfaction. · Establish and monitor SLAs, KPIs, and user satisfaction metrics. People & Vendor Management · Lead and develop a growing IT team, including technicians and external contractors. · Manage IT budgets, procurement, and vendor relationships, ensuring cost-effective solutions and quality service delivery. · Ensure IT team performance aligns with business needs and service expectations. Governance & Security · Maintain and enforce IT policies, procedures, and controls to ensure security, compliance, and data integrity. · · Stay up-to-date with the latest technology trends, innovations, and best practices, recommending relevant advancements to improve operational efficiency. · · Ensure compliance with relevant regulatory requirements and industry standards (e.g., HIPAA, HITRUST).
Preferred Qualifications · 8+ years of progressive experience in IT, with 3+ years in a leadership role. · Proven experience managing help desk operations and IT infrastructure in a mid-sized company (100-500 employees). · Experience creating and executing an IT roadmap that supports growth and operational excellence. · Hands-on knowledge of cloud environments, SaaS tools, and endpoint management. · Strong vendor management and budgeting skills. · Excellent communication, project management, and leadership capabilities. · Experience and Knowledge of HITRUST Framework · Healthcare or high-compliance industry experience preferred. · Bachelor's degree in computer science, Information Systems, or related field (Master's degree a plus).
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