Applied Materials
Service Product Line Management - (E3, Sr)
Applied Materials, Santa Clara, California, us, 95053
Service Product Line Management - (E3, Sr)
Join to apply for the
Service Product Line Management - (E3, Sr)
role at
Applied Materials Service Product Line Management - (E3, Sr)
6 days ago Be among the first 25 applicants Join to apply for the
Service Product Line Management - (E3, Sr)
role at
Applied Materials High level job description:
Service PLM (Product Line Management) is a Technology oriented engineer, focusing on BU (Business Unit) products (e.g., DRSEM, CDSEM, OPWI) and serving as AGS (Applied Global Services) single point of contact. The service PLM is part of the PDP (Product Development Process) core team, responsible for AGS service strategy definition and execution, SSCM (Service Should Cost Model) and CE (Customer Engineers) productivity improvement. The service PLM is also responsible for the SBU (Service Business Unit) productivity Digital Tools – leading field implementation and a key stakeholder in roadmap definition. High level job description:
Service PLM (Product Line Management) is a Technology oriented engineer, focusing on BU (Business Unit) products (e.g., DRSEM, CDSEM, OPWI) and serving as AGS (Applied Global Services) single point of contact. The service PLM is part of the PDP (Product Development Process) core team, responsible for AGS service strategy definition and execution, SSCM (Service Should Cost Model) and CE (Customer Engineers) productivity improvement. The service PLM is also responsible for the SBU (Service Business Unit) productivity Digital Tools – leading field implementation and a key stakeholder in roadmap definition.
What’s in it for you?
As a Service PLM at Applied Materials, you will be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You will Lead product Service strategy and drive service value increase.
What you'll be doing:
PDP core team member –
Define AGS service strategy per product, together with AGS functions (TSE, iTeam, Spares, digital tools etc.) and BU product support team
Lead service strategy execution within AGS thought the SRR (Service Readiness Review) process
Identifying and managing service risks within product PDP and develops mitigations, and solutions for resolution
Ownership of SSCM (Service Should Cost Model), from service MRS definition at gate I to maintaining refined model post gate R
Product technical expert –
Drive CE productivity analysis, initiate and manage improvement plans to improve CE/Tool ratio and reduce service complexity
Initiate and drive CIP plans in partnership with BU stakeholders, based on key service cost driver
Model SSCM per product, monitor actual service costs, initiate, and drive improvement plans
SBU focal point for technical issues related to their product
SBU source of technical knowledge essential during CSA (Comprehensive Service Agreement) negotiations
Digital tools –
Lead Productivity DT (Digital Tools) field implementation and adoption through close collaboration with FSO (Field Service Org) to define HVP (High Value Problem) and with BU to define and develop specific solutions
Key stakeholder in DT roadmap steering
Handshake on new versions during beta; own released version first installations
Facilitate infrastructure for propre communication of value to AGS executives
What should you have?
At least 4 years of experience with Optical Wafer Inspection platforms. Ability to use sophisticated analytical thought and BI tools to exercise judgment and identify innovative solutions Communicate difficult concepts and negotiate with others to adopt a different point of view Product technical experience –
Familiar with all modules, tool operation (maintenance, application), top field issues
Knowledgeable on FSO mode of operation, policies, key challenges and HVP
Project management –
Ability to lead without authority cross functions and cross divisional teams
Interfacing and coordinating within the functional team to define project objectives
Advantage: Familiar with PDP from initial requirements to release, familiar with PDC BU
Who we are?
Applied Materials Global Services
partnerships with global technology leading companies on the semiconductor industry to enable high volume chip manufacturing and wafer fabrication. Our services include the installation, maintenance and round the clock support of the most cutting-edge technology systems, hardware and advanced factory equipment for Intel Israel and addi
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$108,000.00 - $148,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing Referrals increase your chances of interviewing at Applied Materials by 2x Get notified about new Service Specialist jobs in
Santa Clara, CA . Customer Service Operations Specialist, CapCut - USDS
San Jose, CA $88,000.00-$151,112.00 3 days ago San Jose, CA $3,864.00-$6,072.00 3 weeks ago Pleasanton, CA $80,000.00-$100,000.00 4 weeks ago San Jose, CA $60,000.00-$65,000.00 1 year ago Fremont, CA $68,640.00-$80,000.00 1 month ago San Jose, CA $107,930.00-$167,292.00 2 weeks ago People Service Intake and Transformation Lead
San Jose, CA $3,864.00-$6,072.00 2 weeks ago Mountain View, CA $65,000.00-$151,527.00 2 weeks ago Special Agent: Healthcare Services /Medical Background
San Jose, CA $60,000.00-$65,000.00 1 year ago Product Manager, Customer Service Platform - USDS
San Jose, CA $149,040.00-$311,600.00 2 weeks ago Visitor Services Lead (Full Time, Year Round)
San Jose, CA $121,800.00-$152,300.00 2 weeks ago People Service Intake and Transformation Lead
People Service Intake and Transformation Lead
Menlo Park, CA $142,000.00-$202,000.00 2 weeks ago Santa Clara, CA $23.00-$25.00 20 hours ago Mountain View, CA $146,500.00-$198,500.00 2 days ago Fremont, CA $8,000.00-$10,000.00 1 month ago ReStore Customer Service Specialist - San Jose
Foster City, CA $70,000.00-$90,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Service Product Line Management - (E3, Sr)
role at
Applied Materials Service Product Line Management - (E3, Sr)
6 days ago Be among the first 25 applicants Join to apply for the
Service Product Line Management - (E3, Sr)
role at
Applied Materials High level job description:
Service PLM (Product Line Management) is a Technology oriented engineer, focusing on BU (Business Unit) products (e.g., DRSEM, CDSEM, OPWI) and serving as AGS (Applied Global Services) single point of contact. The service PLM is part of the PDP (Product Development Process) core team, responsible for AGS service strategy definition and execution, SSCM (Service Should Cost Model) and CE (Customer Engineers) productivity improvement. The service PLM is also responsible for the SBU (Service Business Unit) productivity Digital Tools – leading field implementation and a key stakeholder in roadmap definition. High level job description:
Service PLM (Product Line Management) is a Technology oriented engineer, focusing on BU (Business Unit) products (e.g., DRSEM, CDSEM, OPWI) and serving as AGS (Applied Global Services) single point of contact. The service PLM is part of the PDP (Product Development Process) core team, responsible for AGS service strategy definition and execution, SSCM (Service Should Cost Model) and CE (Customer Engineers) productivity improvement. The service PLM is also responsible for the SBU (Service Business Unit) productivity Digital Tools – leading field implementation and a key stakeholder in roadmap definition.
What’s in it for you?
As a Service PLM at Applied Materials, you will be working for a high growth international company, integrating into the heart of the manufacturing process of advanced digital devices. You will Lead product Service strategy and drive service value increase.
What you'll be doing:
PDP core team member –
Define AGS service strategy per product, together with AGS functions (TSE, iTeam, Spares, digital tools etc.) and BU product support team
Lead service strategy execution within AGS thought the SRR (Service Readiness Review) process
Identifying and managing service risks within product PDP and develops mitigations, and solutions for resolution
Ownership of SSCM (Service Should Cost Model), from service MRS definition at gate I to maintaining refined model post gate R
Product technical expert –
Drive CE productivity analysis, initiate and manage improvement plans to improve CE/Tool ratio and reduce service complexity
Initiate and drive CIP plans in partnership with BU stakeholders, based on key service cost driver
Model SSCM per product, monitor actual service costs, initiate, and drive improvement plans
SBU focal point for technical issues related to their product
SBU source of technical knowledge essential during CSA (Comprehensive Service Agreement) negotiations
Digital tools –
Lead Productivity DT (Digital Tools) field implementation and adoption through close collaboration with FSO (Field Service Org) to define HVP (High Value Problem) and with BU to define and develop specific solutions
Key stakeholder in DT roadmap steering
Handshake on new versions during beta; own released version first installations
Facilitate infrastructure for propre communication of value to AGS executives
What should you have?
At least 4 years of experience with Optical Wafer Inspection platforms. Ability to use sophisticated analytical thought and BI tools to exercise judgment and identify innovative solutions Communicate difficult concepts and negotiate with others to adopt a different point of view Product technical experience –
Familiar with all modules, tool operation (maintenance, application), top field issues
Knowledgeable on FSO mode of operation, policies, key challenges and HVP
Project management –
Ability to lead without authority cross functions and cross divisional teams
Interfacing and coordinating within the functional team to define project objectives
Advantage: Familiar with PDP from initial requirements to release, familiar with PDC BU
Who we are?
Applied Materials Global Services
partnerships with global technology leading companies on the semiconductor industry to enable high volume chip manufacturing and wafer fabrication. Our services include the installation, maintenance and round the clock support of the most cutting-edge technology systems, hardware and advanced factory equipment for Intel Israel and addi
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
4 - 7 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
U.S. Salary Range:
$108,000.00 - $148,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Other Industries Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing Referrals increase your chances of interviewing at Applied Materials by 2x Get notified about new Service Specialist jobs in
Santa Clara, CA . Customer Service Operations Specialist, CapCut - USDS
San Jose, CA $88,000.00-$151,112.00 3 days ago San Jose, CA $3,864.00-$6,072.00 3 weeks ago Pleasanton, CA $80,000.00-$100,000.00 4 weeks ago San Jose, CA $60,000.00-$65,000.00 1 year ago Fremont, CA $68,640.00-$80,000.00 1 month ago San Jose, CA $107,930.00-$167,292.00 2 weeks ago People Service Intake and Transformation Lead
San Jose, CA $3,864.00-$6,072.00 2 weeks ago Mountain View, CA $65,000.00-$151,527.00 2 weeks ago Special Agent: Healthcare Services /Medical Background
San Jose, CA $60,000.00-$65,000.00 1 year ago Product Manager, Customer Service Platform - USDS
San Jose, CA $149,040.00-$311,600.00 2 weeks ago Visitor Services Lead (Full Time, Year Round)
San Jose, CA $121,800.00-$152,300.00 2 weeks ago People Service Intake and Transformation Lead
People Service Intake and Transformation Lead
Menlo Park, CA $142,000.00-$202,000.00 2 weeks ago Santa Clara, CA $23.00-$25.00 20 hours ago Mountain View, CA $146,500.00-$198,500.00 2 days ago Fremont, CA $8,000.00-$10,000.00 1 month ago ReStore Customer Service Specialist - San Jose
Foster City, CA $70,000.00-$90,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr