Pasona N A, Inc.
Product Support Engineer - 58128
Pasona N A, Inc., San Jose, California, United States, 95199
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Product Support Engineer - 58128
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Pasona N A, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Product Support Engineer - 58128
role at
Pasona N A, Inc. Get AI-powered advice on this job and more exclusive features. Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time
Job Description
Position:
Product Support Engineer
Employment: Permanent
Salary Range: $89,000.00 - $125,000.00
Office Location: San Jose, CA
Start: ASAP
Working Style: Office
Industrial: Robotics
There is no Visa sponsorship available
Responsibilities
Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time
Required Skills
Excellent troubleshooting skills Mechanical, electrical and software knowledge Basic understanding of quality concepts and principles Proficient with instrumentation and computer tools for data collection (serial data loggers) Must be able to multi-task, adapt to change, and work within a team Excellent verbal and written communication skills are required Must be able to interpret engineering drawings and specifications Excellent negotiation and communication skills Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
To apply please email resume to sthe@pasona.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Pasona N A, Inc. by 2x Get notified about new Product Support Engineer jobs in
San Jose, CA . Pleasanton, CA $104,700.00-$141,700.00 1 week ago Fremont, CA $116,000.00-$132,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 4 days ago Menlo Park, CA $80,000.00-$100,000.00 2 weeks ago San Jose, CA $55,000.00-$83,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 4 days ago Santa Clara, CA $111,600.00-$139,500.00 3 days ago Sunnyvale, CA $99,000.00-$132,000.00 2 days ago San Francisco Bay Area $75,000.00-$95,000.00 2 weeks ago Redwood City, CA $120,000.00-$160,000.00 1 week ago Sunnyvale, CA $88,000.00-$107,000.00 3 weeks ago San Jose, CA $89,000.00-$125,000.00 1 month ago Sr. Technical Support Engineer, US Government, VM Specialist
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#J-18808-Ljbffr
Product Support Engineer - 58128
role at
Pasona N A, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Product Support Engineer - 58128
role at
Pasona N A, Inc. Get AI-powered advice on this job and more exclusive features. Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time
Job Description
Position:
Product Support Engineer
Employment: Permanent
Salary Range: $89,000.00 - $125,000.00
Office Location: San Jose, CA
Start: ASAP
Working Style: Office
Industrial: Robotics
There is no Visa sponsorship available
Responsibilities
Supports customer field engineers and technicians remotely to resolve technical problems Gathers and analyzes the field data to provide targeted technical support Provides clear and coherent technical advice and recommendations to OEM and / or end users Provides on-site support for troubleshooting field issues as needed Responds to customer email inquiries in a timely, courteous, and professional manner Performs troubleshooting activities independently or with minimum supervision and guidance Performs software log analysis and derive solutions based on the findings Troubleshoots electrical and mechanical failures and malfunctions and reports findings Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed. Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products Takes an integral part in planning and executing process improvement initiatives with the organization Responsibilities may require domestic and international travel 3 to 5% of the time
Required Skills
Excellent troubleshooting skills Mechanical, electrical and software knowledge Basic understanding of quality concepts and principles Proficient with instrumentation and computer tools for data collection (serial data loggers) Must be able to multi-task, adapt to change, and work within a team Excellent verbal and written communication skills are required Must be able to interpret engineering drawings and specifications Excellent negotiation and communication skills Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
To apply please email resume to sthe@pasona.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Pasona N A, Inc. by 2x Get notified about new Product Support Engineer jobs in
San Jose, CA . Pleasanton, CA $104,700.00-$141,700.00 1 week ago Fremont, CA $116,000.00-$132,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 4 days ago Menlo Park, CA $80,000.00-$100,000.00 2 weeks ago San Jose, CA $55,000.00-$83,000.00 1 week ago San Jose, CA $75,000.00-$90,000.00 4 days ago Santa Clara, CA $111,600.00-$139,500.00 3 days ago Sunnyvale, CA $99,000.00-$132,000.00 2 days ago San Francisco Bay Area $75,000.00-$95,000.00 2 weeks ago Redwood City, CA $120,000.00-$160,000.00 1 week ago Sunnyvale, CA $88,000.00-$107,000.00 3 weeks ago San Jose, CA $89,000.00-$125,000.00 1 month ago Sr. Technical Support Engineer, US Government, VM Specialist
Sr. Technical Support Engineer, Prisma Access
Senior Technical Support Engineer, US Government, XSIAM
Elite Technical Support Engineer - Future Opportunities (US)
San Jose, CA $75,000.00-$90,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr