Paul Murray Oil Inc
Service Desk Engineer Microsoft 365 & IT Infrastructure
Paul Murray Oil Inc, Jacksonville, Florida, United States, 32290
Job Title: Service Desk Engineer Microsoft 365 & IT Infrastructure
Location: Jacksonville, FL (In office)
Employment Type: Full-time
Reports To: Chief Information Officer
Summary:
We are seeking a highly skilled Service Desk Engineer with deep hands-on experience supporting Microsoft 365 (including Exchange Online, SharePoint, Teams, Power Automate), PowerShell scripting, and Google Workspace. The ideal candidate is also well-versed in endpoint management, basic networking, and overall IT security hygiene. You will be responsible for providing Tier 2/3 support, ensuring smooth daily operations across user devices, SaaS platforms, and collaboration tools. Key Responsibilities:
Provide end-user support and administration for: - Microsoft 365 Suite (Exchange Online, SharePoint, Teams, OneDrive) Manage and troubleshoot user accounts, mail flow, permissions, and authentication (MFA, SSO). Write and maintain PowerShell scripts to automate user provisioning, mailbox configurations, license assignments, etc. Perform hardware setup and maintenance for desktops, laptops, peripherals (Windows/Mac environments). Deploy and secure endpoints using industry-standard tools (e.g., Intune, Defender, or other EDR solutions). Manage patch management for endpoints. Troubleshoot network-related issues at the user level (e.g., wireless access points, VPN connectivity, DNS). Monitor and respond to tickets in the IT helpdesk system; ensure timely resolution and follow-up. Participate in onboarding/offboarding processes, ensuring proper configuration and access. Support & Maintain company mobile device plans (cell phones and tablets). Serve as the primary point of contact for assisting vendors with the companys mobile app access, setup, and enrollment support. Maintain technical documentation and support guides. Provide input on security best practices, patch management, and vulnerability response. Required Skills & Experience:
3+ years of hands-on IT support experience in a Service Desk or IT Operations role Strong experience with: - Microsoft 365 Administration (Exchange Online, Teams, SharePoint) - PowerShell scripting for automation and configuration tasks - Google Workspace admin and support Solid understanding of endpoint security principles (antivirus, EDR, MFA, compliance policies) Working knowledge of networking fundamentals (IP addressing, DHCP, DNS, Wi-Fi access points, firewalls) Experience supporting Windows and macOS environments Experience with ITIL framework Excellent troubleshooting and communication skills Strong documentation habits and customer service mindset Preferred Qualifications:
Microsoft certifications (e.g., MS-900, SC-900, MD-102, AZ-104) CompTIA certifications (A+, Network+, Security+) Experience with ticketing systems (e.g., Zendesk, Freshservice, Jira) Familiarity with MDM solutions like Intune, Workspace One, or Kandji Experience supporting hybrid environments (Azure AD + Google Workspace) What We Offer:
Competitive salary and benefits package (
$55,000 - $67,000
based on experience) Exposure to a modern SaaS-driven IT stack Collaborative and growth-focused team culture Opportunities for professional development and certification 24-Hour Emergency Service for Commercial Customers 6 E Bay Str, Suite 600 Content, including images, displayed on this website is protected by copyright laws. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited. Terms of Use | Privacy Policy #J-18808-Ljbffr
Location: Jacksonville, FL (In office)
Employment Type: Full-time
Reports To: Chief Information Officer
Summary:
We are seeking a highly skilled Service Desk Engineer with deep hands-on experience supporting Microsoft 365 (including Exchange Online, SharePoint, Teams, Power Automate), PowerShell scripting, and Google Workspace. The ideal candidate is also well-versed in endpoint management, basic networking, and overall IT security hygiene. You will be responsible for providing Tier 2/3 support, ensuring smooth daily operations across user devices, SaaS platforms, and collaboration tools. Key Responsibilities:
Provide end-user support and administration for: - Microsoft 365 Suite (Exchange Online, SharePoint, Teams, OneDrive) Manage and troubleshoot user accounts, mail flow, permissions, and authentication (MFA, SSO). Write and maintain PowerShell scripts to automate user provisioning, mailbox configurations, license assignments, etc. Perform hardware setup and maintenance for desktops, laptops, peripherals (Windows/Mac environments). Deploy and secure endpoints using industry-standard tools (e.g., Intune, Defender, or other EDR solutions). Manage patch management for endpoints. Troubleshoot network-related issues at the user level (e.g., wireless access points, VPN connectivity, DNS). Monitor and respond to tickets in the IT helpdesk system; ensure timely resolution and follow-up. Participate in onboarding/offboarding processes, ensuring proper configuration and access. Support & Maintain company mobile device plans (cell phones and tablets). Serve as the primary point of contact for assisting vendors with the companys mobile app access, setup, and enrollment support. Maintain technical documentation and support guides. Provide input on security best practices, patch management, and vulnerability response. Required Skills & Experience:
3+ years of hands-on IT support experience in a Service Desk or IT Operations role Strong experience with: - Microsoft 365 Administration (Exchange Online, Teams, SharePoint) - PowerShell scripting for automation and configuration tasks - Google Workspace admin and support Solid understanding of endpoint security principles (antivirus, EDR, MFA, compliance policies) Working knowledge of networking fundamentals (IP addressing, DHCP, DNS, Wi-Fi access points, firewalls) Experience supporting Windows and macOS environments Experience with ITIL framework Excellent troubleshooting and communication skills Strong documentation habits and customer service mindset Preferred Qualifications:
Microsoft certifications (e.g., MS-900, SC-900, MD-102, AZ-104) CompTIA certifications (A+, Network+, Security+) Experience with ticketing systems (e.g., Zendesk, Freshservice, Jira) Familiarity with MDM solutions like Intune, Workspace One, or Kandji Experience supporting hybrid environments (Azure AD + Google Workspace) What We Offer:
Competitive salary and benefits package (
$55,000 - $67,000
based on experience) Exposure to a modern SaaS-driven IT stack Collaborative and growth-focused team culture Opportunities for professional development and certification 24-Hour Emergency Service for Commercial Customers 6 E Bay Str, Suite 600 Content, including images, displayed on this website is protected by copyright laws. Downloading, republication, retransmission or reproduction of content on this website is strictly prohibited. Terms of Use | Privacy Policy #J-18808-Ljbffr