NAEYC
Sr. Administrative Fulfillment Coordinator
NAEYC, Washington, District Of Columbia, United States, 20005
Job Description
Job Description
The National Association for the Education of Young Children (NAEYC) is seeking a Sr. Administrative Fulfillment Coordinator who has a strong database background, exceptional attention to detail and collaboration capabilities, and the ability to problem solve fulfillment challenges. This position focuses on the product creation in NAEYC's Association Management System
(Salesforce/Fonteva),
maintenance, and inventory of educational resources and online training across the departments, and supports internal audiences. The position plays a critical role to support the team's successful sales outcomes, providing exemplary customer experience, and operational excellence. This is a hybrid position requiring at least 3 days in-office, depending on events and deliverables. NAEYC is a professional membership organization with 90+ employees across the US, that works to promote high-quality early learning for each and every child, birth through age 8, by connecting early childhood practice, policy, and research. NAEYC advances a diverse, dynamic early childhood profession and supports all who care for, educate, and work on behalf of young children. Responsibilities: Managing and auditing inventory in AMS
(Salesforce/Fonteva)
database for consistency, quality, and accuracy Supporting departments as the inventory and online store administrator Liaise with departments managing NAEYC systems (AMS, LMS, Event Registration, Donations, etc.), and with departments that create or maintain products in the NAEYC portfolio Physically creating, maintaining and inventorying the NAEYC portfolio of products (Ex.
content/periodicals/books)
within NAEYC systems and warehouse Providing technical support when necessary for either the customer service or sales teams assisting customers in fulfilling orders or interacting with the NAEYC systems Supporting the sales team with collecting and analyzing market data Augmenting the Fulfillment Team in troubleshooting and fulfilling product delivery to customers should tasks require additional staff or technical support Preparing payment transaction data and settings within equipment used for on-site sales Attending and supporting on-site sales transactions or fulfillment when NAEYC hosts or participates in large events Developing and updating standard operating procedures; sharing knowledge, skill-building, and technology updates with NAEYC departments, primarily the product managers, customer support, and internal sales teams Qualifications: Bachelor's degree or equivalent training through professional experience Minimum three years of experience with an association management system (AMS), and additional experience using platforms related to event registration, donor management, learning management, and accounting Prior experience utilizing Salesforce for product management, inventory and reporting; experience with Fonteva preferred. Prior member-driven; non-profit or association experience; preferred Strong organizational and time management skills with impeccable attention to detail to deliver quality work to meet established timelines Excellent communication skills: verbal, written, listening Proven multitasking skills; ability to prioritize effectively Positive and professional demeanor with ability to both collaborate and work independently Empathy and cultural sensitivity in interactions with diverse members and customers Ability to lift and carry items up to 50 lbs. Position Designation: This role is Hybrid position requires at least three days per week onsite in Washington, DC office. This role may travel in support of company events. EQUAL EMPLOYMENT OPPORTUNITY NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations.
Job Posted by ApplicantPro
Job Description
The National Association for the Education of Young Children (NAEYC) is seeking a Sr. Administrative Fulfillment Coordinator who has a strong database background, exceptional attention to detail and collaboration capabilities, and the ability to problem solve fulfillment challenges. This position focuses on the product creation in NAEYC's Association Management System
(Salesforce/Fonteva),
maintenance, and inventory of educational resources and online training across the departments, and supports internal audiences. The position plays a critical role to support the team's successful sales outcomes, providing exemplary customer experience, and operational excellence. This is a hybrid position requiring at least 3 days in-office, depending on events and deliverables. NAEYC is a professional membership organization with 90+ employees across the US, that works to promote high-quality early learning for each and every child, birth through age 8, by connecting early childhood practice, policy, and research. NAEYC advances a diverse, dynamic early childhood profession and supports all who care for, educate, and work on behalf of young children. Responsibilities: Managing and auditing inventory in AMS
(Salesforce/Fonteva)
database for consistency, quality, and accuracy Supporting departments as the inventory and online store administrator Liaise with departments managing NAEYC systems (AMS, LMS, Event Registration, Donations, etc.), and with departments that create or maintain products in the NAEYC portfolio Physically creating, maintaining and inventorying the NAEYC portfolio of products (Ex.
content/periodicals/books)
within NAEYC systems and warehouse Providing technical support when necessary for either the customer service or sales teams assisting customers in fulfilling orders or interacting with the NAEYC systems Supporting the sales team with collecting and analyzing market data Augmenting the Fulfillment Team in troubleshooting and fulfilling product delivery to customers should tasks require additional staff or technical support Preparing payment transaction data and settings within equipment used for on-site sales Attending and supporting on-site sales transactions or fulfillment when NAEYC hosts or participates in large events Developing and updating standard operating procedures; sharing knowledge, skill-building, and technology updates with NAEYC departments, primarily the product managers, customer support, and internal sales teams Qualifications: Bachelor's degree or equivalent training through professional experience Minimum three years of experience with an association management system (AMS), and additional experience using platforms related to event registration, donor management, learning management, and accounting Prior experience utilizing Salesforce for product management, inventory and reporting; experience with Fonteva preferred. Prior member-driven; non-profit or association experience; preferred Strong organizational and time management skills with impeccable attention to detail to deliver quality work to meet established timelines Excellent communication skills: verbal, written, listening Proven multitasking skills; ability to prioritize effectively Positive and professional demeanor with ability to both collaborate and work independently Empathy and cultural sensitivity in interactions with diverse members and customers Ability to lift and carry items up to 50 lbs. Position Designation: This role is Hybrid position requires at least three days per week onsite in Washington, DC office. This role may travel in support of company events. EQUAL EMPLOYMENT OPPORTUNITY NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations.
Job Posted by ApplicantPro