The Salvation Army
Description
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The position is responsible for coordinating and implementing intake services for persons seeking shelter and housing services; and ensure data compliance for all relevant information management systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate the triage and assessment of all persons seeking shelter and housing services
Coordinate participant intakes with program managers and specialists
Maintain, coordinate and track waitlist of potential participants for homeless/housing services
Facilitate intake procedures and conduct inquiry interviews
Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination
Coordinate internal and external program referrals
Coordinate medical referrals in coordination with contracted managed care plans
Participate in weekly case conference meetings
Participate in program and agency trainings as assigned
Maintain accurate participant records in various information management systems; and generate reports as requested
Maintain and execute confidential information according to HIPPA standards
Maintain a highly detailed and organized filling system
Ensure intake procedures utilize harm reduction and housing first principles
Check and respond to emails and voicemails on a regular basis
Adhere to confidentiality standards
Other duties as assigned
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
Knowledge of, and familiarity with, homeless services, office management and social services.
Ability to speak and write the English language at a high and professional level
High degree of confidentiality
Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
Excellent communication skills, both written and verbal.
Excellent and professional telephone etiquette and presence
High degree of organizational skills
Approach problem solving creatively
Strong ability to utilize a high level of time management and handling multiple tasks
CERTIFICATES, LICENSES, REGISTRATIONS
High school diploma or equivalent
A minimum of 2 year’s work experience in social services, medical billing or office management.
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training
PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25-40 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Qualifications
Education
Required
High School or Equivalent or better
Licenses & Certifications
Required
Driver's License
Experience
Required
2 years: social services
2 years: office management
Preferred
medical billing
1 year: homeless services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
BASIC PURPOSE
The position is responsible for coordinating and implementing intake services for persons seeking shelter and housing services; and ensure data compliance for all relevant information management systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate the triage and assessment of all persons seeking shelter and housing services
Coordinate participant intakes with program managers and specialists
Maintain, coordinate and track waitlist of potential participants for homeless/housing services
Facilitate intake procedures and conduct inquiry interviews
Establish and maintain collaborative relationships with community agencies, government agencies and professionals for service coordination
Coordinate internal and external program referrals
Coordinate medical referrals in coordination with contracted managed care plans
Participate in weekly case conference meetings
Participate in program and agency trainings as assigned
Maintain accurate participant records in various information management systems; and generate reports as requested
Maintain and execute confidential information according to HIPPA standards
Maintain a highly detailed and organized filling system
Ensure intake procedures utilize harm reduction and housing first principles
Check and respond to emails and voicemails on a regular basis
Adhere to confidentiality standards
Other duties as assigned
KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS
Knowledge of, and familiarity with, homeless services, office management and social services.
Ability to speak and write the English language at a high and professional level
High degree of confidentiality
Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
Excellent communication skills, both written and verbal.
Excellent and professional telephone etiquette and presence
High degree of organizational skills
Approach problem solving creatively
Strong ability to utilize a high level of time management and handling multiple tasks
CERTIFICATES, LICENSES, REGISTRATIONS
High school diploma or equivalent
A minimum of 2 year’s work experience in social services, medical billing or office management.
Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training
PHYSICAL REQUIREMENTS:
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25-40 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.
Qualifications
Education
Required
High School or Equivalent or better
Licenses & Certifications
Required
Driver's License
Experience
Required
2 years: social services
2 years: office management
Preferred
medical billing
1 year: homeless services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.