Universal Business Solutions
IT Support Specialist
Universal Business Solutions, Jacksonville, Florida, United States, 32290
IT Support Specialist / Break-Fix Technician
On-Site | Jacksonville, FL
12-Month W2 Contract
Are you a hands-on tech problem-solver who thrives on fixing hardware and supporting users face-to-face? We're looking for an
IT Support Specialist
who's ready to jump in and own the break-fix process-repairing laptops, replacing hardware, configuring devices, and keeping users up and running.
What You'll Do
Be the go-to expert for diagnosing and fixing laptop issues-motherboards, hard drives, screens, and more Troubleshoot software, install apps, and keep systems secure with tools like
McAfee
and
CrowdStrike Set up and configure laptops and mobile devices, helping users connect, sync, and secure their tech Maintain and troubleshoot software/hardware for Process Control Servers and Communication Network infrastructure across both the IIT and Process Networks, including inter-network connectivity. Solve technical issues on the spot or remotely-whatever it takes to keep operations running smoothly Support Windows/SAP and label printers Provide database support for name/ownership modifications in MOC and SPAM systems Define and manage the backup process for manufacturing process data Monitor, maintain, and restore network connectivity at all sites, and notify users of any disruptions Log issues and resolutions with precision, keeping everything well-documented
What You Bring
2 years of experience in hands-on IT hardware repair and break/fix roles Strong working knowledge of laptops (especially Dell Latitude models) and peripheral devices Familiarity with enterprise security software and manual installation processes Understanding of networking basics and wireless troubleshooting Excellent customer support and communication skills A and/or Net certifications
are a plus
This is a great opportunity for someone who enjoys variety, autonomy, and problem-solving in a fast-paced tech environment. If you love getting your hands on hardware and making things work, we want to hear from you.
Are you a hands-on tech problem-solver who thrives on fixing hardware and supporting users face-to-face? We're looking for an
IT Support Specialist
who's ready to jump in and own the break-fix process-repairing laptops, replacing hardware, configuring devices, and keeping users up and running.
What You'll Do
Be the go-to expert for diagnosing and fixing laptop issues-motherboards, hard drives, screens, and more Troubleshoot software, install apps, and keep systems secure with tools like
McAfee
and
CrowdStrike Set up and configure laptops and mobile devices, helping users connect, sync, and secure their tech Maintain and troubleshoot software/hardware for Process Control Servers and Communication Network infrastructure across both the IIT and Process Networks, including inter-network connectivity. Solve technical issues on the spot or remotely-whatever it takes to keep operations running smoothly Support Windows/SAP and label printers Provide database support for name/ownership modifications in MOC and SPAM systems Define and manage the backup process for manufacturing process data Monitor, maintain, and restore network connectivity at all sites, and notify users of any disruptions Log issues and resolutions with precision, keeping everything well-documented
What You Bring
2 years of experience in hands-on IT hardware repair and break/fix roles Strong working knowledge of laptops (especially Dell Latitude models) and peripheral devices Familiarity with enterprise security software and manual installation processes Understanding of networking basics and wireless troubleshooting Excellent customer support and communication skills A and/or Net certifications
are a plus
This is a great opportunity for someone who enjoys variety, autonomy, and problem-solving in a fast-paced tech environment. If you love getting your hands on hardware and making things work, we want to hear from you.