Senior ServiceNow Business Analyst - Assistant Vice President

Job Description:Job Title Senior ServiceNow Business AnalystCorporate Title Assistant Vice PresidentLocation JacksonvilleOverviewWe have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore) supported by Global Locations across UK and US, which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the Bank's global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster.You will be joining Foundational Platforms team within Automation Platform/GTI as a Senior Engineer, The team is responsible for engineering of ServiceNow platform that runs bank's CMDB, ITOM, ITAM (SAM, HAM) and ITSM processes (Incident, Problem, Change, Configuration, Service Request, and others). It is one of the most used applications within the Bank.What We Offer YouAs a diverse and inclusive environment that embraces change, innovation, and collaborationA hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer daysEmployee Resource Groups support an inclusive workplace for everyone and promote community engagementCompetitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefitsEducational resources, matching gift and volunteer programsWhat You'll DoBeing a Subject Matter Expert for several ITSM processes/CMDB/ITOM/ITAM and providing support to the relevant development teamsLiaising with the Product Team, customers, and other stakeholders as appropriate and acting as the Business/functional counterpart for solution identificationParticipating in the analysis of incoming demand requests and progressing them to technical stories for the backlogSupporting Agile ceremonies: Sprint planning, Daily stand-up, Show&Tell and RetrospectivesActively supporting the usiness strategy, plans, and values, contributing to the achievement of a high-performance team cultureAccountable for Defect analysis and taking it to closure through collaboration with developers and architectsSkills You'll NeedBachelor's degree or equivalent requiredAdvanced experience working in dynamic Information Technology (IT) environmentProficient experience working as a ServiceNow Business AnalystServiceNow in-depth product knowledge is required in one or more of the following areasProven experience of a Highly Skilled Business Analyst in taking very high-level requirements and working with stakeholders of different seniorities to translate them into technical storiesSkills to Help You ExcelMainline ServiceNow Certifications in these areas are an added advantage ITSM (Incident, Problem, Change, Configuration, Service Request), ITOM (Discovery/Service Mapping) or ITAM (SAM, HAM)Experience working in Scaled Agile environmentAdvanced analytical and problem-solving experience, ability to multi-task and effectively manage prioritiesExpectationsIt is the Bank's expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank's hybrid working model.Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in Jacksonville is $78,000 to $111,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/lifeThe California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.#LI-HYBRIDWe strive for a culture in which we are empowered to excel together every day. This includes actingresponsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank's Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.