Mantra Digital Inc.
Job description
Senior Customer Success Manager
Location: Remote (US)
Type: Full-timeExperience Level: 4-6+ years
About Meera.ai
Meera.ai is an AI-powered conversation platform helping sales and support teams in complex, high-volume environments dramatically improve their outreach. We partner with customers in industries like for-profit higher education, insurance, lending, and home services-where large SDR and call center teams rely on outbound engagement to drive pipeline and retention.
We've reached product-market fit and are scaling fast. Our Customer Success team plays a critical role in onboarding, adoption, renewals, and expansion-and we're looking for a seasoned CSM to lead relationships with some of our most strategic customers.
About the Role
As a Senior Customer Success Manager, you will lead relationships with some of our most important mid-market and enterprise clients. You'll drive customer outcomes, product adoption, and long-term retention-while acting as a trusted advisor to both strategic decision-makers and hands-on users.
You will also collaborate closely with Product, Sales, and Support, helping shape the roadmap through customer feedback and mentoring junior members of the CS team.
This role is ideal for someone who thrives in fast-moving environments and wants to help scale an already-functioning customer success engine.
What You'll Do
Manage a portfolio of high-value mid-market and enterprise clients. Lead onboarding, adoption, and change management initiatives across complex org structures. Conduct regular check-ins, performance reviews, and renewal conversations. Identify upsell and expansion opportunities and partner with Sales to close them. Proactively monitor customer health and act on churn signals. Collaborate with Product to influence roadmap direction with structured feedback. Mentor junior CSMs and contribute to process playbooks and scaling frameworks. Support operational improvements across tooling, CRM processes (HubSpot), and reporting. You'll Be a Great Fit If You Have
4-6 years of Customer Success or Account Management experience in B2B SaaS. Experience owning relationships with enterprise and mid-market accounts (ACVs $20k-$200k+). Proven track record of driving adoption, retention, and expansion across complex customer orgs. Strong communication skills and ability to present to VP/C-level stakeholders. Comfortable managing multiple accounts and workstreams simultaneously. Collaborative mindset-you work well with Sales, Product, Support, and Marketing. Bonus: Familiarity with HubSpot, Salesforce, or similar CRMs; background in AI or outbound/SaaS tooling. Huge plus: Experience working with a marketing automation platform and/or SMS provider. Preferred: Familiarity with carrier brand and campaign registration processes for SMS campaigns. What We Offer
Competitive compensation with salary and equity.
Senior Customer Success Manager
Location: Remote (US)
Type: Full-timeExperience Level: 4-6+ years
About Meera.ai
Meera.ai is an AI-powered conversation platform helping sales and support teams in complex, high-volume environments dramatically improve their outreach. We partner with customers in industries like for-profit higher education, insurance, lending, and home services-where large SDR and call center teams rely on outbound engagement to drive pipeline and retention.
We've reached product-market fit and are scaling fast. Our Customer Success team plays a critical role in onboarding, adoption, renewals, and expansion-and we're looking for a seasoned CSM to lead relationships with some of our most strategic customers.
About the Role
As a Senior Customer Success Manager, you will lead relationships with some of our most important mid-market and enterprise clients. You'll drive customer outcomes, product adoption, and long-term retention-while acting as a trusted advisor to both strategic decision-makers and hands-on users.
You will also collaborate closely with Product, Sales, and Support, helping shape the roadmap through customer feedback and mentoring junior members of the CS team.
This role is ideal for someone who thrives in fast-moving environments and wants to help scale an already-functioning customer success engine.
What You'll Do
Manage a portfolio of high-value mid-market and enterprise clients. Lead onboarding, adoption, and change management initiatives across complex org structures. Conduct regular check-ins, performance reviews, and renewal conversations. Identify upsell and expansion opportunities and partner with Sales to close them. Proactively monitor customer health and act on churn signals. Collaborate with Product to influence roadmap direction with structured feedback. Mentor junior CSMs and contribute to process playbooks and scaling frameworks. Support operational improvements across tooling, CRM processes (HubSpot), and reporting. You'll Be a Great Fit If You Have
4-6 years of Customer Success or Account Management experience in B2B SaaS. Experience owning relationships with enterprise and mid-market accounts (ACVs $20k-$200k+). Proven track record of driving adoption, retention, and expansion across complex customer orgs. Strong communication skills and ability to present to VP/C-level stakeholders. Comfortable managing multiple accounts and workstreams simultaneously. Collaborative mindset-you work well with Sales, Product, Support, and Marketing. Bonus: Familiarity with HubSpot, Salesforce, or similar CRMs; background in AI or outbound/SaaS tooling. Huge plus: Experience working with a marketing automation platform and/or SMS provider. Preferred: Familiarity with carrier brand and campaign registration processes for SMS campaigns. What We Offer
Competitive compensation with salary and equity.