Kalahari Resorts and Conventions
Kalahari Resorts & Conventions
delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for the role of
Guest Services Supervisor . You will be helping lead a team of Front Desk Agents and Valet Staff to ensure each guest experiences the Kalahari Way, creating memories that will last a lifetime! Your role will be key in delivering top-tier service and making every guest's stay truly exceptional. In this position, you'll be responsible for: Be a source of knowledge and support to guests during their check-in, stay, and check-out. Proficiency in the Resort's property management system to assign rooms, make keys, review guests' folios, and handle payments. Assist in training and cross-training new hires and current associates on procedural and guest interactions. Oversee day-to-day operations for the supervisory shift by assigning duties, resolving escalated guest complaints, communicating issues with appropriate team members, and ensuring a smooth check-in/check-out process. We require that you have a background consisting of previous supervisory experience in a hotel, resort, or related field, be proficient in Windows software, be able to convey information and ideas clearly, be able to work well in high-pressure situations, and maintain composure.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career
Kalahari Resorts & Conventions
frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.
delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for the role of
Guest Services Supervisor . You will be helping lead a team of Front Desk Agents and Valet Staff to ensure each guest experiences the Kalahari Way, creating memories that will last a lifetime! Your role will be key in delivering top-tier service and making every guest's stay truly exceptional. In this position, you'll be responsible for: Be a source of knowledge and support to guests during their check-in, stay, and check-out. Proficiency in the Resort's property management system to assign rooms, make keys, review guests' folios, and handle payments. Assist in training and cross-training new hires and current associates on procedural and guest interactions. Oversee day-to-day operations for the supervisory shift by assigning duties, resolving escalated guest complaints, communicating issues with appropriate team members, and ensuring a smooth check-in/check-out process. We require that you have a background consisting of previous supervisory experience in a hotel, resort, or related field, be proficient in Windows software, be able to convey information and ideas clearly, be able to work well in high-pressure situations, and maintain composure.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career
Kalahari Resorts & Conventions
frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions is an equal opportunity employer.