Maintenance Clerk I

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type:Full timeThis is an in-office position.Department:1120 Quality ControlJob Summary: The Maintenance Clerk l position is responsible for timely ordering of Debit Cards and Check Orders for new/existing customers along with other maintenance functions and duties as assigned. Applicant must be comfortable working in a fast-paced active environment. They must also be able to meet or exceed the production standards set for the function processed.Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Process approved maintenance and service requests including ATM/Debit card processing and maintenance, check orders and maintenance change requests on accountsAssist with on the job training/cross training of employeesIdentify and escalate high priority or out of ordinary situations/requests and handle them accordinglyKnowledge of bank products and servicesHandle phone calls from the branches using proper service etiquette and active listening to ensure quality serviceAble to work flexible hours when neededSKILLSAbility to work under pressure and meet deadlines as assignedAbility to utilize multiple computer applications/ programs efficientlyAbility to provide detailed instructions over the phoneSelf-starter that works well in a group environmentEDUCATION & KNOWLEDGEAt least 1 year of working experience, customer service experience preferredHigh School Diploma or GED equivalentComputer literate and have some working knowledge of Microsoft OfficeEffective English verbal and written communication skills, Bilingual Spanish is a plus