Carter's/OshKosh
QUESTIONNAIRE-6-38
85
Serving the needs of all families with young children,
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
The Systems Analyst will be responsible for supporting systems that are within the distribution center as well as those that interact with it such as integration and order management. The Analyst will monitor systems and troubleshoot to identify the location and cause of operational issues and develop solutions. The Analyst will also perform testing functions that will include new processes and modifications to existing processes.
This role typical reports to the Manager and is based in our Braselton Distribution center in our on-site work environment.
PRODUCTION SUPPORT AND ROOT-CAUSE ANALYSIS (75%)
Conduct first-level troubleshooting for operational, functional and systems issues within the DC, including DC processes, use of warehouse management systems, Host Systems/ERP, Warehouse Control Systems, Sortation Systems, and handheld devices/printers
Develop functional specifications and requirement documentation (standard operating procedures) using thorough business and functional perspective and expertise. Contribute input regarding any process changes that impact the DC
Remote Support of North American Distribution Centers
Responsible for production system support which includes analyzing root cause and driving to correct issues from repeat occurrences
Review, analyze and evaluate business system functions and along with user needs for business process improvements to communicate business position on, upgrades, system enhancement, or issue resolution
Analyze and determine whether issues are within the WMOS or are created by one of the many systems that interact with the WMOS to operate the DC (unit sorter, unit pick, conveyor control & automated storage and retrieval systems)
Use SQLs to query the database and make dashboards/reports for Operations
Monitor system activities and communicate issues to both Leadership & fellow team members in a timely manner with appropriate level of details
Provide assistance and training to warehouse management systems users and assist with SOP writing/revisions as necessary
TESTING/PROJECT WORK (25%)
Perform hands-on execution of test scenarios, documentation of all test conditions covering each test scenario, and proper logging of defects
Develop and execute test cases as part of System Testing for SDNs delivered by Manhattan or supporting on-going projects
Test new systems processes, enhancements and fixes for all DC utilized systems including WMOS, WCS, Lightning Pick, Mathews, Knapp, SDI, Beumer and future vendors
We'd Love to hear from you if:
Must have:
Experience with Manhattan WMOS (Warehouse Management for Open System) and/or Manhattan Active preferred.
Strong time management, organizational and verbal and written communications skills, with an ability to express complex technical concepts.
Excellent analytical, problem-solving and conceptual skills and the ability to take an innovative approach to business problems.
Strong interpersonal skills with a focus on teamwork, sharing knowledge and expertise as it relates to the role.
Able to work effectively both alone and in team/cooperative development efforts.
Rotating on-call schedule supporting multiple facilities, across North America, during non-business hours.
Preferred skills and experience:
Experience in a Business Analyst role in a Distribution Center
Bachelor's degree or equivalent preferred
OUR TEAM MEMBERS:
Lead Courageously:
Have a strong sense of personal values that align with our Company values
Collaborates Broadly:
Build cooperation, trust, and thrive in a consensus driven environment
Customer Focus:
Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth:
Set aggressive goals and implement plans precisely
Cultivates Innovation:
Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes
Make a Career at Carter's:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
85
Serving the needs of all families with young children,
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
The Systems Analyst will be responsible for supporting systems that are within the distribution center as well as those that interact with it such as integration and order management. The Analyst will monitor systems and troubleshoot to identify the location and cause of operational issues and develop solutions. The Analyst will also perform testing functions that will include new processes and modifications to existing processes.
This role typical reports to the Manager and is based in our Braselton Distribution center in our on-site work environment.
PRODUCTION SUPPORT AND ROOT-CAUSE ANALYSIS (75%)
Conduct first-level troubleshooting for operational, functional and systems issues within the DC, including DC processes, use of warehouse management systems, Host Systems/ERP, Warehouse Control Systems, Sortation Systems, and handheld devices/printers
Develop functional specifications and requirement documentation (standard operating procedures) using thorough business and functional perspective and expertise. Contribute input regarding any process changes that impact the DC
Remote Support of North American Distribution Centers
Responsible for production system support which includes analyzing root cause and driving to correct issues from repeat occurrences
Review, analyze and evaluate business system functions and along with user needs for business process improvements to communicate business position on, upgrades, system enhancement, or issue resolution
Analyze and determine whether issues are within the WMOS or are created by one of the many systems that interact with the WMOS to operate the DC (unit sorter, unit pick, conveyor control & automated storage and retrieval systems)
Use SQLs to query the database and make dashboards/reports for Operations
Monitor system activities and communicate issues to both Leadership & fellow team members in a timely manner with appropriate level of details
Provide assistance and training to warehouse management systems users and assist with SOP writing/revisions as necessary
TESTING/PROJECT WORK (25%)
Perform hands-on execution of test scenarios, documentation of all test conditions covering each test scenario, and proper logging of defects
Develop and execute test cases as part of System Testing for SDNs delivered by Manhattan or supporting on-going projects
Test new systems processes, enhancements and fixes for all DC utilized systems including WMOS, WCS, Lightning Pick, Mathews, Knapp, SDI, Beumer and future vendors
We'd Love to hear from you if:
Must have:
Experience with Manhattan WMOS (Warehouse Management for Open System) and/or Manhattan Active preferred.
Strong time management, organizational and verbal and written communications skills, with an ability to express complex technical concepts.
Excellent analytical, problem-solving and conceptual skills and the ability to take an innovative approach to business problems.
Strong interpersonal skills with a focus on teamwork, sharing knowledge and expertise as it relates to the role.
Able to work effectively both alone and in team/cooperative development efforts.
Rotating on-call schedule supporting multiple facilities, across North America, during non-business hours.
Preferred skills and experience:
Experience in a Business Analyst role in a Distribution Center
Bachelor's degree or equivalent preferred
OUR TEAM MEMBERS:
Lead Courageously:
Have a strong sense of personal values that align with our Company values
Collaborates Broadly:
Build cooperation, trust, and thrive in a consensus driven environment
Customer Focus:
Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
Drive Growth:
Set aggressive goals and implement plans precisely
Cultivates Innovation:
Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes
Make a Career at Carter's:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.