Project Renewal
Title: Retention Specialist
Program: Next Step
Schedule Hybrid Schedule (post 90-day successful employment)
Salary Range: $50,000-54,000
Program Description:
Next Step is Project Renewal’s award-winning job placement program which places homeless, formerly homeless, and low-income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities. Our comprehensive approach allows us to work individually with each client to minimize barriers to employment and prepare them for the world of work.
Overall Responsibilities:
The Retention Specialist is a passionate advocate for individuals facing barriers to employment. This role requires a deep understanding of the challenges underserved populations face and a commitment to keeping them employed while providing support and resources needed. The Retention Specialist will cultivate and manage relationships with Next Step clients who graduate from our sector-based and non-sector based training programs and will work across functional lines to ensure retention goals and milestones are met.
Essential Duties and Responsibilities:
Build strong, supportive relationships with program participants from enrollment to job placement
Coordinate activities designed to help graduates retain jobs and develop new skills to advance in their careers
Maintain employment data such as wage increases, promotions, resignations, and terminations; and generating reports and statistics
Communicate with clients’ case management staff to keep them up-to-date on clients’ workplace progress and to ascertain any developments which may affect clients’ workplace performance
Support, track and document client’s retention progress in Salesforce database and meet monthly/quarterly goals
Provide individualized career and supportive case management and guidance to clients, addressing their unique challenges and supporting their career goals
Assist clients with job search strategies, resume and cover letter development, interview preparation, and navigating workplace dynamics
Maintain strong relationships with employer partners to ensure successful employer-partner relationships, including Project Renewal HR Department and Project Renewal sites
Verify employment, obtain employment verification for various contract milestones
Perform other duties as assigned
Qualifications:
HS Diploma or equivalency (advanced degree preferred)
Must have 3 - 5 years' experience in workforce development working with vulnerable populations, including individuals who have histories of homelessness, justice involvement, substance use, and mental illness
Demonstratable career counseling, employment and partnership development skills
Proven ability to proactively engage clients and maintain strong relationships throughout program participation, including during periods of low motivation or barriers to participation
Experience working in a performance-based environment with outcome goals
Strong networking and relationship-building skills
Job Details
Pay Type Hourly
Employment Indicator Regular
Education Level Equivalent Experience
Hiring Min Rate 50,000 USD
Hiring Max Rate 54,000 USD
Program: Next Step
Schedule Hybrid Schedule (post 90-day successful employment)
Salary Range: $50,000-54,000
Program Description:
Next Step is Project Renewal’s award-winning job placement program which places homeless, formerly homeless, and low-income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities. Our comprehensive approach allows us to work individually with each client to minimize barriers to employment and prepare them for the world of work.
Overall Responsibilities:
The Retention Specialist is a passionate advocate for individuals facing barriers to employment. This role requires a deep understanding of the challenges underserved populations face and a commitment to keeping them employed while providing support and resources needed. The Retention Specialist will cultivate and manage relationships with Next Step clients who graduate from our sector-based and non-sector based training programs and will work across functional lines to ensure retention goals and milestones are met.
Essential Duties and Responsibilities:
Build strong, supportive relationships with program participants from enrollment to job placement
Coordinate activities designed to help graduates retain jobs and develop new skills to advance in their careers
Maintain employment data such as wage increases, promotions, resignations, and terminations; and generating reports and statistics
Communicate with clients’ case management staff to keep them up-to-date on clients’ workplace progress and to ascertain any developments which may affect clients’ workplace performance
Support, track and document client’s retention progress in Salesforce database and meet monthly/quarterly goals
Provide individualized career and supportive case management and guidance to clients, addressing their unique challenges and supporting their career goals
Assist clients with job search strategies, resume and cover letter development, interview preparation, and navigating workplace dynamics
Maintain strong relationships with employer partners to ensure successful employer-partner relationships, including Project Renewal HR Department and Project Renewal sites
Verify employment, obtain employment verification for various contract milestones
Perform other duties as assigned
Qualifications:
HS Diploma or equivalency (advanced degree preferred)
Must have 3 - 5 years' experience in workforce development working with vulnerable populations, including individuals who have histories of homelessness, justice involvement, substance use, and mental illness
Demonstratable career counseling, employment and partnership development skills
Proven ability to proactively engage clients and maintain strong relationships throughout program participation, including during periods of low motivation or barriers to participation
Experience working in a performance-based environment with outcome goals
Strong networking and relationship-building skills
Job Details
Pay Type Hourly
Employment Indicator Regular
Education Level Equivalent Experience
Hiring Min Rate 50,000 USD
Hiring Max Rate 54,000 USD