Menards
Guest Service Representative - Full Time
Menards, Eau Claire, Wisconsin, United States, 54701
Guest Service Representative - Full Time
Job#:396780
Location:EAU CLAIRE, WI - Corporate Office
Department:E-Commerce
Category:General Office
Salary:Hourly
Apply To This Job
Return To List
Job Description
The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.
FULL TIME REQUIREMENTS:
Monday-Friday, 8AM - 5PM
Must work 1 weekend day (Saturday or Sunday) per month
An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
Process returns and cancellation requests as prompted by Guest inquiry
Provide clarification on Menards return policies and process returns accurately
Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
Provide EXCEPTIONAL Guest service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Guest Service Manager
Skills/Requirements
Ability to communicate in a professional and articulate manner, both verbally and written
Ability to solve difficult problems and come up with effective solutions
Ability to plan and organize work in an efficient manner
Must be detail oriented
Must be willing to work occasional overtime
Must be able to work both independently and on a team
Must be able to set priorities and hit strict deadlines
Must be proficient with Microsoft Excel, Word, Outlook
Must have a positive attitude
Must be available one weekend day each month
Apply To This Job
Job#:396780
Location:EAU CLAIRE, WI - Corporate Office
Department:E-Commerce
Category:General Office
Salary:Hourly
Apply To This Job
Return To List
Job Description
The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.
FULL TIME REQUIREMENTS:
Monday-Friday, 8AM - 5PM
Must work 1 weekend day (Saturday or Sunday) per month
An extra $3.00 per hour premium is paid for every weekend hour worked.
PRIMARY RESPONSIBILITIES:
Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
Process returns and cancellation requests as prompted by Guest inquiry
Provide clarification on Menards return policies and process returns accurately
Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
Provide EXCEPTIONAL Guest service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Guest Service Manager
Skills/Requirements
Ability to communicate in a professional and articulate manner, both verbally and written
Ability to solve difficult problems and come up with effective solutions
Ability to plan and organize work in an efficient manner
Must be detail oriented
Must be willing to work occasional overtime
Must be able to work both independently and on a team
Must be able to set priorities and hit strict deadlines
Must be proficient with Microsoft Excel, Word, Outlook
Must have a positive attitude
Must be available one weekend day each month
Apply To This Job