Hocking Hills State Park Lodge
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly & welcoming personalities for
Front Desk Agent
positions.
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at www.GreatOhioLodges.com. This is a great opportunity to participate in opening the newest of the State Park Lodges in Ohio this Fall!
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
Join an exciting, team-building, and career-oriented work environment.
For full-time candidates - full medical, dental, vision plan available after 60 days
Pay Rate ranging from $13.00 - $14.00/hour depending on experience
PTO after 1 year
Holiday Pay (including your birthday!)
401(k) Retirement Savings Plan
Room, food & retail discounts
Ongoing Training and Career Development
To begin, Front Desk Agents will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge.
Front Desk Agents will move into the Lodge and be responsible for all responsibilities below.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications:
Prior experience as a Hotel Front Desk Agent, Receptionist, or other customer facing role
Experience with computers, copiers, faxes and other office equipment
Previous experience with answering multi-line telephones
Customer service experience
Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Front Desk Agent
positions.
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at www.GreatOhioLodges.com. This is a great opportunity to participate in opening the newest of the State Park Lodges in Ohio this Fall!
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
Join an exciting, team-building, and career-oriented work environment.
For full-time candidates - full medical, dental, vision plan available after 60 days
Pay Rate ranging from $13.00 - $14.00/hour depending on experience
PTO after 1 year
Holiday Pay (including your birthday!)
401(k) Retirement Savings Plan
Room, food & retail discounts
Ongoing Training and Career Development
To begin, Front Desk Agents will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge.
Front Desk Agents will move into the Lodge and be responsible for all responsibilities below.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications:
Prior experience as a Hotel Front Desk Agent, Receptionist, or other customer facing role
Experience with computers, copiers, faxes and other office equipment
Previous experience with answering multi-line telephones
Customer service experience
Excellent communication and organizational skills
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.