Five Rivers IT
Location: On-Site – Juno Beach Florida
Need only local resource and minimum experience is 8 years
Data Analyst to support Experience Score (TXS) and IT4U initiatives. Key Responsibilities: Technology Experience Score (TXS) Analytics:
Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029. Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration: Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view. Supporting action prioritization through data-driven insights. IT4U Initiative Support:
Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts. Engaging with monthly IT4U Influencer Forums and developing pertinent communications.
Collaboration & Communication:
Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights. Promoting a customer-first, data-driven culture within TSO teams.
Qualifications:
A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal. Strong communication and cross-functional collaboration skills are essential.
Need only local resource and minimum experience is 8 years
Data Analyst to support Experience Score (TXS) and IT4U initiatives. Key Responsibilities: Technology Experience Score (TXS) Analytics:
Analyzing and monitoring TXS and its core metrics, aiming for a score of 90 by 2029. Use data from ServiceNow, Nexthink, and IT4U to identify trends and insights.
Customer Experience Data Integration: Aggregating experience data across IT4U, Nexthink, ServiceNow, and surveys to build a comprehensive enterprise view. Supporting action prioritization through data-driven insights. IT4U Initiative Support:
Analyzing user behavior and feedback on IT4U to optimize service and reduce desk contacts. Engaging with monthly IT4U Influencer Forums and developing pertinent communications.
Collaboration & Communication:
Working with service owners, analysts, engineers, and communication teams to translate data into impactful leadership-ready insights. Promoting a customer-first, data-driven culture within TSO teams.
Qualifications:
A candidate with 3–5 years' experience in analytics, ITSM, or digital experience, familiar with Power BI, Tableau, Excel, ServiceNow, Nexthink, and enterprise portals will be ideal. Strong communication and cross-functional collaboration skills are essential.