Charleston Animal Hospital
Customer Service Representative Veterinary Receptionist
Charleston Animal Hospital, Charleston, South Carolina, United States, 29408
Benefits:
Employee Credit
Uniform Allowance
401(k)
Health insurance
Paid time off
Training & development
Job Summary
We are seeking a Customer Service Representative / Veterinary Receptionist to join our team at Charleston Animal Hospital.
In this role, you will communicate with customers to identify their needs, process requests, de-escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
APPLICANTS MUST BE 18 YEARS OR OLDER TO APPLY
Job Type: Full-time
Pay: Will be based on how many years of experience the applicant has had as a veterinary receptionist / veterinary customer service representative.
Expected hours: 35 – 40 per week
Schedule:
Monday to Friday 7:30 am to 6:00 pm, employees get1 full day off in the work week.
10.5 hour shift with a 1 hour lunch break
Holidays / Weekends as needed
Please attach references to your resume.
Benefits/Perks: Full time only, starts after 90 days
401(k)
Employee credit
On-the-job training
Paid time off
Uniform allowance
Health Insurance
Staff Credit
Responsibilities
Opening and Closing out daily
Maintaining a clean lobby and reception area
Ability to use a computer adequately
Receive a high volume of inbound calls
Responding to emails
Checking in and out multiple clients
Handling of electronic medical records
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Making appointment reservations
Preparing medications and printing drug labels
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Accurate documentation and communication of all client interactions
Attend trainings to maintain up-to-date skills and knowledge
General knowledge of veterinary medication and treatments
Able to lift 60 lbs
Ability to perform their duties while maintaining their composure during emotional/stressful situations.
Patience, compassion, and a POSITIVE attitude are expected.
Qualifications
High school diploma/GED
Applicants must have at least 6 months to 1 year prior experience in a veterinary hospital.
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual is a plus.
Previous experience with Avimark veterinary software is a plus.
Employee Credit
Uniform Allowance
401(k)
Health insurance
Paid time off
Training & development
Job Summary
We are seeking a Customer Service Representative / Veterinary Receptionist to join our team at Charleston Animal Hospital.
In this role, you will communicate with customers to identify their needs, process requests, de-escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
APPLICANTS MUST BE 18 YEARS OR OLDER TO APPLY
Job Type: Full-time
Pay: Will be based on how many years of experience the applicant has had as a veterinary receptionist / veterinary customer service representative.
Expected hours: 35 – 40 per week
Schedule:
Monday to Friday 7:30 am to 6:00 pm, employees get1 full day off in the work week.
10.5 hour shift with a 1 hour lunch break
Holidays / Weekends as needed
Please attach references to your resume.
Benefits/Perks: Full time only, starts after 90 days
401(k)
Employee credit
On-the-job training
Paid time off
Uniform allowance
Health Insurance
Staff Credit
Responsibilities
Opening and Closing out daily
Maintaining a clean lobby and reception area
Ability to use a computer adequately
Receive a high volume of inbound calls
Responding to emails
Checking in and out multiple clients
Handling of electronic medical records
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Making appointment reservations
Preparing medications and printing drug labels
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Accurate documentation and communication of all client interactions
Attend trainings to maintain up-to-date skills and knowledge
General knowledge of veterinary medication and treatments
Able to lift 60 lbs
Ability to perform their duties while maintaining their composure during emotional/stressful situations.
Patience, compassion, and a POSITIVE attitude are expected.
Qualifications
High school diploma/GED
Applicants must have at least 6 months to 1 year prior experience in a veterinary hospital.
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual is a plus.
Previous experience with Avimark veterinary software is a plus.