Delta Air Lines
Product Manager, Reservations Technology
Delta Air Lines, Atlanta, Georgia, United States, 30383
How you'll help us Keep Climbing (overview & key responsibilities)
The OmniPro team within Reservations and Customer Care is seeking a Product Manager to serve as the voice of the customer, both internal and external - leveraging their feedback to prioritize, create, and implement new products and features driving personalized experiences and allowing seamless servicing of customers through all inbound channels. Success in this role will be measured across multiple dimensions including specialist satisfaction, and improved efficiencies within the technology ecosystem. This role will also advocate for appropriate change management strategies to be deployed as needed to ensure that specialists are adequately prepared for upcoming changes, and that there is minimal effort/impact for specialists to complete critical tasks.
Overview & key responsibilities:
Lead one or more strategic initiatives, including the development of strategies, detailed plans and measurable outcomes, process mapping,?cross-divisional coordination,?and any analysis or research needed to define strategy and quantify results.??Successful candidates will have a strong instinct for customer and employee experience, be creative thinkers, and possess the ability to be proactive and anticipate change.
Summary of responsibilities (not comprehensive):
Responsible for end-to-end product management duties including understanding the business problem, identifying specialist needs, developing optimal solutions, and leading business readiness / change management processes
Translate and communicate business needs for both technical and non-technical audiences and stakeholders
Translate product development goals into requirements including features, user stories, and acceptance test criteria
Utilize agile best practices when partnering with Information Technology teams to organize and prioritize the sprint backlog, balancing requirements of business stakeholders
Attend regular ceremonies with the Information Technology team including backlog refinement, sprint planning, daily standups, sprint review/demos, and retrospectives
Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction and operational efficiency
Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
Responsible for business ownership of ongoing product maintenance and related incident tracking and troubleshooting
Maintains relationships with vendors for product services, issues, and enhancements.
Mentor team members on product management, ownership and agile best pratices
Partner with key owners within Reservations and cross divisionally, including Information Technology, Reservations Strategy, and Human Resources, to identify best practices, evaluate new solutions and collaborate on joint investment opportunities
What you need to succeed (minimum qualifications)
Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story
Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations and ability to influence outcomes and stakeholders
Must demonstrate initiative and self-direct work with ability to manage multiple priorities
4-6 years relevant work experience
Willingness to become the subject matter expert for your product and take ownership for developing and maturing the platform and its performance
Must be performing satisfactorily in present position
Models Delta's Rules of the Road and core values
Proven experience as a Product Owner (or similar role), in a dynamic agile environment
Strong understanding of agile practices and principles
Previous experience working as a consultant on multiple projects
Previous experience working as a Business Analyst
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
Agile Product Management training and experience preferred
Ability to identify specialist pain points and/or needs and develop product requirements to meet them
Ability to effectively collaborate with others responsible for deliverables, including stakeholders from other departments
Proficiency in MS PowerPoint and other MS applications highly preferred
Experience with internal and external facing channels
Experience with digital.ai (Agility/VersionOne) or Jira
A background in Aviation
Reservations & Care experience/ticketing
Proficiency in querying and analyzing large datasets to derive insights
Candidates for this position may have completion of a Bachelor's degree in business, technology, engineering, or related field or equivalent experience
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading pro?t sharing program, and performance incentives
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
The OmniPro team within Reservations and Customer Care is seeking a Product Manager to serve as the voice of the customer, both internal and external - leveraging their feedback to prioritize, create, and implement new products and features driving personalized experiences and allowing seamless servicing of customers through all inbound channels. Success in this role will be measured across multiple dimensions including specialist satisfaction, and improved efficiencies within the technology ecosystem. This role will also advocate for appropriate change management strategies to be deployed as needed to ensure that specialists are adequately prepared for upcoming changes, and that there is minimal effort/impact for specialists to complete critical tasks.
Overview & key responsibilities:
Lead one or more strategic initiatives, including the development of strategies, detailed plans and measurable outcomes, process mapping,?cross-divisional coordination,?and any analysis or research needed to define strategy and quantify results.??Successful candidates will have a strong instinct for customer and employee experience, be creative thinkers, and possess the ability to be proactive and anticipate change.
Summary of responsibilities (not comprehensive):
Responsible for end-to-end product management duties including understanding the business problem, identifying specialist needs, developing optimal solutions, and leading business readiness / change management processes
Translate and communicate business needs for both technical and non-technical audiences and stakeholders
Translate product development goals into requirements including features, user stories, and acceptance test criteria
Utilize agile best practices when partnering with Information Technology teams to organize and prioritize the sprint backlog, balancing requirements of business stakeholders
Attend regular ceremonies with the Information Technology team including backlog refinement, sprint planning, daily standups, sprint review/demos, and retrospectives
Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction and operational efficiency
Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
Responsible for business ownership of ongoing product maintenance and related incident tracking and troubleshooting
Maintains relationships with vendors for product services, issues, and enhancements.
Mentor team members on product management, ownership and agile best pratices
Partner with key owners within Reservations and cross divisionally, including Information Technology, Reservations Strategy, and Human Resources, to identify best practices, evaluate new solutions and collaborate on joint investment opportunities
What you need to succeed (minimum qualifications)
Strategic thinking and creative problem-solving skills with ability to translate data into a logical and actionable story
Proficiency in written and oral communications and able to produce concise, relevant, strategic documents and executive presentations and ability to influence outcomes and stakeholders
Must demonstrate initiative and self-direct work with ability to manage multiple priorities
4-6 years relevant work experience
Willingness to become the subject matter expert for your product and take ownership for developing and maturing the platform and its performance
Must be performing satisfactorily in present position
Models Delta's Rules of the Road and core values
Proven experience as a Product Owner (or similar role), in a dynamic agile environment
Strong understanding of agile practices and principles
Previous experience working as a consultant on multiple projects
Previous experience working as a Business Analyst
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
Agile Product Management training and experience preferred
Ability to identify specialist pain points and/or needs and develop product requirements to meet them
Ability to effectively collaborate with others responsible for deliverables, including stakeholders from other departments
Proficiency in MS PowerPoint and other MS applications highly preferred
Experience with internal and external facing channels
Experience with digital.ai (Agility/VersionOne) or Jira
A background in Aviation
Reservations & Care experience/ticketing
Proficiency in querying and analyzing large datasets to derive insights
Candidates for this position may have completion of a Bachelor's degree in business, technology, engineering, or related field or equivalent experience
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading pro?t sharing program, and performance incentives
401(k) with generous company contributions up to 9%.
Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts.
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
Domestic and International space-available flight privileges for employees and eligible family members.
Career development programs to achieve your long-term career goals.
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
Recognition rewards and awards through the platform Unstoppable Together.
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here