AEG
Live events are fun. Concerts, sporting events, festivals....we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the Philadelphia Eagles& Phillies, Washington Wizards & Mystics, Washington Capitals, Texas Rangers, LAFC & Angel City, Seattle Seahawks, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.The Implementations Specialist will work with assigned Enterprise and SMB accounts to onboard them to the TicketManager software. The Implementations Specialist plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.*This role is In-Person in our Mesa, AZ Office* Responsibilities: Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.) Coordinate across teams to ensure project tasks are completed effectively and efficientlyRegularly communicate project updates with the client and other cross-functional teamsMonitor project health closely to identify and mitigate project riskDevelop launch materials and deliver client trainingMonitor adoption and usage post-launchEnsure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued supportRouting support requests to appropriate customer support or tech support channels Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.) Desired Skills and Experience: Bachelor's Degree Required2-4+ years of work experience in a collaborative, data-driven environment Previous project management experience preferred Strong interpersonal skills: negotiating, influencing, and dealing effectively with people Excellent communication and organizational skills with the ability to manage multiple projects simultaneously Customer service skills in a SaaS environment preferred Proven presentation and executive meeting planningTicketManager Highlights: $65,000-$75,000 base salaryBonus EligibilityRole is In-Office, Monday-Friday 401k & Company MatchHealth Benefits (Medical, Dental, Vision)Unlimited PTOQuarterly Live Event Credit Monthly Happy Hours & VolunteeringFun Company PerksInc. 5000 fastest-growing private company by Inc. Magazine six years in a rowRecognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal4.5 out of 5 Glassdoor ratingUsed by over 4,000 globally known companies including ~15% of the Fortune 500