Piper Companies
Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a
Technical Support Engineer II
for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.
Responsibilities of the Technical Support Engineer II include:
Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions Coordinate with engineering, product, and technical support teams to address and escalate critical issues Assist customers through system deployment, configuration, and compliance with security standards Support documentation development and mentor junior team members to enhance support practices Qualifications for the Technical Support Engineer II include: 2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments Strong background in Microsoft Active Directory administration Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics Exposure to cloud environments such as AWS, Azure, or GCP Bachelor's degree in Computer Science, IT, or a relevant field Compensation for the Technical Support Engineer II: Salary:
$80,000-$85,000 annually Benefits:
Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more
Start Date for Applications:
June 20
Application Window:
Open for a minimum of 30 days from posting
Keywords:
technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations
#LI-KI1 #LI-HYBRID
Technical Support Engineer II
for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.
Responsibilities of the Technical Support Engineer II include:
Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions Coordinate with engineering, product, and technical support teams to address and escalate critical issues Assist customers through system deployment, configuration, and compliance with security standards Support documentation development and mentor junior team members to enhance support practices Qualifications for the Technical Support Engineer II include: 2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments Strong background in Microsoft Active Directory administration Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics Exposure to cloud environments such as AWS, Azure, or GCP Bachelor's degree in Computer Science, IT, or a relevant field Compensation for the Technical Support Engineer II: Salary:
$80,000-$85,000 annually Benefits:
Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more
Start Date for Applications:
June 20
Application Window:
Open for a minimum of 30 days from posting
Keywords:
technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations
#LI-KI1 #LI-HYBRID