Northwest Bank
Job Description
The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.
ESSENTIAL FUNCTIONS:
Manage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needs
Work with team and borrowers to gather all borrower required documents
Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
Examine loan documentation for accuracy and completeness
Promote customer loyalty by providing superior service to each customer, referral source, and business partner
Work cooperatively with business partners and referral sources
Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
Project professional image that inspires confidence and trust
Promote relationship banking
Describe available Northwest products and services to loan customers
Identify customer needs
Provide referrals to other business units
Review file documentation and making sure all items needed are requested
Follow up with all 3rd party orders
Work with underwriters and management on loan exceptions
Communicate counter-offers to the customer
Follow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
Assist with application and phone volume overflow from as needed
Perform outbound calling as assigned by management
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA Loans
Knowledge of Northwest mortgage and equity loan products and guidelines
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Associate's Degree preferred
Bachelor's Degree preferred
Work Experience: 5 - 6 years residential lending industry experience preferred
3 - 5 years experience in processing mortgage and/or equity loans for a financial institution preferred
Licenses and Certifications: Registration with NMLSR and annual renewal required upon hire
The pay range for this position is generally $26-$30 per hour plus incentive program. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Work with team and borrowers to gather all borrower required documents
Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
Examine loan documentation for accuracy and completeness
Promote customer loyalty by providing superior service to each customer, referral source, and business partner
Work cooperatively with business partners and referral sources
Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
Project professional image that inspires confidence and trust
Promote relationship banking
Describe available Northwest products and services to loan customers
Identify customer needs
Provide referrals to other business units
Review file documentation and making sure all items needed are requested
Follow up with all 3rd party orders
Work with underwriters and management on loan exceptions
Communicate counter-offers to the customer
Follow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
Assist with application and phone volume overflow from as needed
Perform outbound calling as assigned by management
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
KNOWLEDGE, SKILLS, AND ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA Loans
Knowledge of Northwest mortgage and equity loan products and guidelines
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Associate's Degree preferred
Bachelor's Degree preferred
Work Experience: 5 - 6 years residential lending industry experience preferred
3 - 5 years experience in processing mortgage and/or equity loans for a financial institution preferred
Licenses and Certifications: Registration with NMLSR and annual renewal required upon hire
The pay range for this position is generally $26-$30 per hour plus incentive program. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.