Nalu Federal
Tier II Level Systems Administration Support Services
Nalu Federal, San Antonio, Texas, United States, 78208
Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.
You will receive a comprehensive benefits package that includes:
Health insurance Dental insurance Vision insurance Pet insurance Annual membership to Costco or Sam's 401K ...and much, much more! Duties and Responsibilities:
Support the Tier 2 (Continuous Operations) 24x7 operations mission. Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software. Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events. Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions. Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end user devices to include resetting and configuring devices. Identify and troubleshoot SCCM issues related to patches and servers. Troubleshoot and resolve DAR issues. Perform administrative tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as Install, administer, and perform password management for Enterprise software. As required to resolve issues, remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the MTF or lower tier. Monitor enterprise assets via SCOM, Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions. Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions. Document and update incident(s) (via Remedy) with information relevant to the incident and/or outage. Qualifications:
4 Years of Experience IAT Level II Certification (CCNA Security, CySA+ (CSA+), GICSP, GSEC, Security + CE, CND, SSCP) Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check
Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.
You will receive a comprehensive benefits package that includes:
Health insurance Dental insurance Vision insurance Pet insurance Annual membership to Costco or Sam's 401K ...and much, much more! Duties and Responsibilities:
Support the Tier 2 (Continuous Operations) 24x7 operations mission. Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software. Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events. Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions. Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end user devices to include resetting and configuring devices. Identify and troubleshoot SCCM issues related to patches and servers. Troubleshoot and resolve DAR issues. Perform administrative tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations, and unlock machines as Install, administer, and perform password management for Enterprise software. As required to resolve issues, remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the MTF or lower tier. Monitor enterprise assets via SCOM, Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions. Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and EXSUM documents for critical service outages and/or unplanned interruptions. Document and update incident(s) (via Remedy) with information relevant to the incident and/or outage. Qualifications:
4 Years of Experience IAT Level II Certification (CCNA Security, CySA+ (CSA+), GICSP, GSEC, Security + CE, CND, SSCP) Active DoD Secret Clearance OR Current DHA Public Trust/NACLC Background Check
Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.