Infojini
This role includes hands-on support of cloud services, routers, switches, firewalls, wireless infrastructure, and various connected devices. You will also manage escalations, execute standard changes, and contribute to documentation and continuous improvement.
Minimum Qualifications:
Associate's or Bachelor's degree in IT, Computer Science, or equivalent hands-on experience 2-4+ years of experience in a NOC or enterprise IT operations environment Familiarity with ITIL-based incidents, problems, and change management Experience with at least one scripting/configuration tool (e.g., Ansible, Terraform, PowerShell, Python)
Preferred Experience:
Infrastructure Monitoring & Incident Response
Monitor enterprise infrastructure using tools such as SolarWinds, Splunk, LogicMonitor,
Datadog, and Network Analyzer platforms
Triage and respond to system-generated alerts and logs across network, server, and cloud environments Perform root cause analysis (RCA) and escalate to Tier 2/3 engineering teams as necessary
Network & Systems Operations
Configure and support LAN/WAN connectivity for user devices (PCs, VOIP phones, printers, IoT, card readers, body-worn cameras)
Troubleshoot and maintain DHCP reservations, DNS configurations, firewall rules, and VLAN assignments Maintain connectivity between internal systems, cloud resources, and remote users (VPN, NetMotion, IPsec/SSL)
Cloud & Virtualization
Support workloads running in cloud computing such as AWS, Azure, and GCP (e.g., EC2, VPC, IAM, Lambda, Azure VMs) Collaborate with IT teams to monitor cloud service pipelines, cloud-native telemetry (CloudWatch, Azure Monitor) Perform basic operations in VMware vSphere/ESXi, Hyper-V, and KVM environments
Security & Compliance
Block malicious IPs in real-time per InfoSec team guidance Manage VPN access for county employees and third-party vendors Support physical security infrastructure (cameras, intercoms, badge systems) across 100+ sites using Avigilon
Field & Physical Layer Support
Perform cabling verification and troubleshooting for network patching Use tools such as Fluke DTX testers to validate copper and fiber connections Coordinate with low-voltage cabling vendors for installations and escalations
Operational Management
Use Salesforce & TeamDynamix Service Management for ticket handling and workflow tracking Maintain NOC SOPs, technical documentation, and operational runbooks Participate in on-call rotations and after-hours emergency support
Preferred Certifications
Networking: CCNA, CompTIA Network+ Systems: RHCSA, MCSA, VMware VCP Cloud: AWS Certified (Practitioner/Associate), Azure Fundamentals Security & Monitoring: CompTIA Security+
Preferred Technical Skills
Networking
Deep understanding of TCP/IP, BGP, OSPF, NAT, VLANs, ACLs, and multicast Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers; 2900,
3500, 3700, 9200, 9300, 9500, IE2K/4K/5K series switches
Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump Experience with SD-WAN, MPLS, VPN (IPSec/SSL), and wireless networks at scale Knowledge of Layer 1-4 troubleshooting and infrastructure design for 50+ site environments
Systems
Admin experience in Windows Server and Linux (RHEL, Ubuntu) Proficiency in shell scripting (Bash, PowerShell), log parsing, and systems automation Hands-on with virtualization (VMware vSphere, Hyper-V, KVM)
Cloud & Monitoring
Familiarity with cloud computing models (IaaS, PaaS, SaaS) Experience monitoring cloud-native workloads with CloudWatch, Azure Monitor, or Stackdriver Ability to interpret and respond to Continuous Integration and Continuous Delivery (or Deployment) CI/CD pipeline and security telemetry
Minimum Qualifications:
Associate's or Bachelor's degree in IT, Computer Science, or equivalent hands-on experience 2-4+ years of experience in a NOC or enterprise IT operations environment Familiarity with ITIL-based incidents, problems, and change management Experience with at least one scripting/configuration tool (e.g., Ansible, Terraform, PowerShell, Python)
Preferred Experience:
Infrastructure Monitoring & Incident Response
Monitor enterprise infrastructure using tools such as SolarWinds, Splunk, LogicMonitor,
Datadog, and Network Analyzer platforms
Triage and respond to system-generated alerts and logs across network, server, and cloud environments Perform root cause analysis (RCA) and escalate to Tier 2/3 engineering teams as necessary
Network & Systems Operations
Configure and support LAN/WAN connectivity for user devices (PCs, VOIP phones, printers, IoT, card readers, body-worn cameras)
Troubleshoot and maintain DHCP reservations, DNS configurations, firewall rules, and VLAN assignments Maintain connectivity between internal systems, cloud resources, and remote users (VPN, NetMotion, IPsec/SSL)
Cloud & Virtualization
Support workloads running in cloud computing such as AWS, Azure, and GCP (e.g., EC2, VPC, IAM, Lambda, Azure VMs) Collaborate with IT teams to monitor cloud service pipelines, cloud-native telemetry (CloudWatch, Azure Monitor) Perform basic operations in VMware vSphere/ESXi, Hyper-V, and KVM environments
Security & Compliance
Block malicious IPs in real-time per InfoSec team guidance Manage VPN access for county employees and third-party vendors Support physical security infrastructure (cameras, intercoms, badge systems) across 100+ sites using Avigilon
Field & Physical Layer Support
Perform cabling verification and troubleshooting for network patching Use tools such as Fluke DTX testers to validate copper and fiber connections Coordinate with low-voltage cabling vendors for installations and escalations
Operational Management
Use Salesforce & TeamDynamix Service Management for ticket handling and workflow tracking Maintain NOC SOPs, technical documentation, and operational runbooks Participate in on-call rotations and after-hours emergency support
Preferred Certifications
Networking: CCNA, CompTIA Network+ Systems: RHCSA, MCSA, VMware VCP Cloud: AWS Certified (Practitioner/Associate), Azure Fundamentals Security & Monitoring: CompTIA Security+
Preferred Technical Skills
Networking
Deep understanding of TCP/IP, BGP, OSPF, NAT, VLANs, ACLs, and multicast Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers; 2900,
3500, 3700, 9200, 9300, 9500, IE2K/4K/5K series switches
Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump Experience with SD-WAN, MPLS, VPN (IPSec/SSL), and wireless networks at scale Knowledge of Layer 1-4 troubleshooting and infrastructure design for 50+ site environments
Systems
Admin experience in Windows Server and Linux (RHEL, Ubuntu) Proficiency in shell scripting (Bash, PowerShell), log parsing, and systems automation Hands-on with virtualization (VMware vSphere, Hyper-V, KVM)
Cloud & Monitoring
Familiarity with cloud computing models (IaaS, PaaS, SaaS) Experience monitoring cloud-native workloads with CloudWatch, Azure Monitor, or Stackdriver Ability to interpret and respond to Continuous Integration and Continuous Delivery (or Deployment) CI/CD pipeline and security telemetry