Silo Smashers
Help Desk Manager
This position is part of a proposal submission and is contingent upon contract award.
Location:
Arlington, VA (Hybrid) Clearance:
DHS Suitability
Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities: Supervise Tier 1/2 support staff Develop help desk procedures Monitor metrics and implement improvements Minimum Requirements:
8+ years of IT support experience, with 4+ in management Bachelor's degree in IT or related field Excellent leadership and customer service skills U.S. citizenship and ability to obtain DHS Suitability clearance
This position is part of a proposal submission and is contingent upon contract award.
Location:
Arlington, VA (Hybrid) Clearance:
DHS Suitability
Description: Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities: Supervise Tier 1/2 support staff Develop help desk procedures Monitor metrics and implement improvements Minimum Requirements:
8+ years of IT support experience, with 4+ in management Bachelor's degree in IT or related field Excellent leadership and customer service skills U.S. citizenship and ability to obtain DHS Suitability clearance