Hyundai Capital Bank Europe
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.
We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
·
Medical, Dental and Vision plans that include no-cost and low-cost plan options
·
Immediate 401(k) matching and vesting
·
Vehicle purchase and lease discounts plus monthly vehicle allowances
·
Paid Volunteer Time Off with company donation to a charity of your choice
·
Tuition reimbursement
What to Expect
The IVR Development Manager is responsible for designing, developing, and supporting IVR systems that facilitate efficient communication between our customers and our business. Responsibilities include enhancing, delivering and maintaining Interactive Voice Response (IVR) platforms that align with business goals while proactively mitigating risk. This role will manage and oversee outsourced IVR developers to validate design, solution, effort, feasibility, functionality and best practice is followed.
What You Will Do
1.
Design, Testing, Integration:
·
Design and develop IVR applications integrating other technologies such as Google Dialogflow, Alvaria, Chatbot, NICE Technology, EDW/Reporting and UCCE suite of applications.
·
Integrate solutions with backend systems and databases, languages and platforms such as Java, VXML, Call Studio and SQL.
·
Perform unit, functional, and integration testing of IVR applications. Collaborate with QA and Digital Team during product lifecycle development.
·
Integrate speech recognition and text-to-speech/text to speech technologies.
·
Maintain and update existing IVR systems to ensure high availability and performance.
·
Document technical designs, system workflows, and process improvements.
2.
Project Management:
·
Lead the planning, execution, and completion of IVR projects and operations, ensuring stability and availability, and delivery of solutions on time and within budget.
·
Provide technical IVR leadership and guidance to project teams, maintain documentation, ensure that technical solutions meet business requirements.
3.
Technical Solutions:
·
Collaborate with architects and other technical experts to design robust IVR solutions, while mitigating risk, ensuring deliverables meet quality standards.
·
Understand business requirements and expectations to develop technical solutions.
·
Resolve issues related to IVR applications and infrastructure including integration components and IVR call flow/code.
·
Work closely with cross-functional teams, including business analysts, QA engineers, and project managers to meet business requirements.
4.
Resource Management:
·
Manage resource allocation of technical resources, vendors, and ensure effective use of skills and expertise within the team.
· Validate design, solution, effort, feasibility, functionality and best practice is followed
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships.
We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
·
Medical, Dental and Vision plans that include no-cost and low-cost plan options
·
Immediate 401(k) matching and vesting
·
Vehicle purchase and lease discounts plus monthly vehicle allowances
·
Paid Volunteer Time Off with company donation to a charity of your choice
·
Tuition reimbursement
What to Expect
The IVR Development Manager is responsible for designing, developing, and supporting IVR systems that facilitate efficient communication between our customers and our business. Responsibilities include enhancing, delivering and maintaining Interactive Voice Response (IVR) platforms that align with business goals while proactively mitigating risk. This role will manage and oversee outsourced IVR developers to validate design, solution, effort, feasibility, functionality and best practice is followed.
What You Will Do
1.
Design, Testing, Integration:
·
Design and develop IVR applications integrating other technologies such as Google Dialogflow, Alvaria, Chatbot, NICE Technology, EDW/Reporting and UCCE suite of applications.
·
Integrate solutions with backend systems and databases, languages and platforms such as Java, VXML, Call Studio and SQL.
·
Perform unit, functional, and integration testing of IVR applications. Collaborate with QA and Digital Team during product lifecycle development.
·
Integrate speech recognition and text-to-speech/text to speech technologies.
·
Maintain and update existing IVR systems to ensure high availability and performance.
·
Document technical designs, system workflows, and process improvements.
2.
Project Management:
·
Lead the planning, execution, and completion of IVR projects and operations, ensuring stability and availability, and delivery of solutions on time and within budget.
·
Provide technical IVR leadership and guidance to project teams, maintain documentation, ensure that technical solutions meet business requirements.
3.
Technical Solutions:
·
Collaborate with architects and other technical experts to design robust IVR solutions, while mitigating risk, ensuring deliverables meet quality standards.
·
Understand business requirements and expectations to develop technical solutions.
·
Resolve issues related to IVR applications and infrastructure including integration components and IVR call flow/code.
·
Work closely with cross-functional teams, including business analysts, QA engineers, and project managers to meet business requirements.
4.
Resource Management:
·
Manage resource allocation of technical resources, vendors, and ensure effective use of skills and expertise within the team.
· Validate design, solution, effort, feasibility, functionality and best practice is followed