Amazon
Program Manager, Seller Experience, Selling Partner Services
Amazon, Seattle, Washington, us, 98127
Description
We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.
Key job responsibilities
Strategic Program Leadership:
Build and scale global research programs that combine traditional UX research with intelligent tools
Define, establish, and maintain global operational and company-wide research programs
Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
Lead the implementation of AI-powered research tools and methodologies
Research Operations & Innovation:
Deploy intelligent tools for market scanning, secondary research, and trend analysis
Develop processes for research quality amplification using AI tools
Oversee the development of an intelligent knowledge base for research insights
Manage research participant pools and vendor relationships
Program Execution & Risk Management:
Drive on-time delivery of innovative solutions that delight customers
Proactively identify and mitigate risks through structured planning and monitoring
Provide clear communication to stakeholders regarding project status, resources, and priorities
Contribute to documentation including weekly reports, business reviews, and audits
Cross-functional Collaboration:
Partner with UX Researchers to design, execute, and socialize user-centered research insights
Coordinate with data scientists and technology teams on AI tool implementation
Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Work with product teams to ensure research insights drive product decisions
About the team
Within Amazon, Selling Partner Service's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.
Basic Qualifications
3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree or equivalent
Strong project management skills with demonstrated ability to manage complex programs
Excellence in stakeholder management and cross-functional collaboration
Deep understanding of research methodologies and operations
Experience with process development and optimization
Strong communication and documentation skills
Preferred Qualifications
Experience with AI/ML technologies and their application in research
Proven ability to bring definition to ambiguity and manage complexity at scale
Track record of empowering teams through clear processes and constraints
Deep knowledge of software design and development processes
Experience with agile methodologies and data-driven decision making
Demonstrated ability to exceed expectations on both strategic and tactical projects
Experience managing global research programs
Strong analytical and problem-solving abilities
Passion for customer-centric innovation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.
Key job responsibilities
Strategic Program Leadership:
Build and scale global research programs that combine traditional UX research with intelligent tools
Define, establish, and maintain global operational and company-wide research programs
Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
Lead the implementation of AI-powered research tools and methodologies
Research Operations & Innovation:
Deploy intelligent tools for market scanning, secondary research, and trend analysis
Develop processes for research quality amplification using AI tools
Oversee the development of an intelligent knowledge base for research insights
Manage research participant pools and vendor relationships
Program Execution & Risk Management:
Drive on-time delivery of innovative solutions that delight customers
Proactively identify and mitigate risks through structured planning and monitoring
Provide clear communication to stakeholders regarding project status, resources, and priorities
Contribute to documentation including weekly reports, business reviews, and audits
Cross-functional Collaboration:
Partner with UX Researchers to design, execute, and socialize user-centered research insights
Coordinate with data scientists and technology teams on AI tool implementation
Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
Work with product teams to ensure research insights drive product decisions
About the team
Within Amazon, Selling Partner Service's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.
Basic Qualifications
3+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree or equivalent
Strong project management skills with demonstrated ability to manage complex programs
Excellence in stakeholder management and cross-functional collaboration
Deep understanding of research methodologies and operations
Experience with process development and optimization
Strong communication and documentation skills
Preferred Qualifications
Experience with AI/ML technologies and their application in research
Proven ability to bring definition to ambiguity and manage complexity at scale
Track record of empowering teams through clear processes and constraints
Deep knowledge of software design and development processes
Experience with agile methodologies and data-driven decision making
Demonstrated ability to exceed expectations on both strategic and tactical projects
Experience managing global research programs
Strong analytical and problem-solving abilities
Passion for customer-centric innovation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.