WTW inc.
Assistant Surety Client Service Specialist - CSST
WTW inc., Atlanta, Georgia, United States, 30383
Description
Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .
Description
The Assistant Client Manager provides support to the Client Service teams in all account management initiatives related to surety client's accounts.
Note
: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
Manage renewable business 60 days in advance
Manage and collect on accounts receivable items
Coordination with internal and external contacts to resolve accounting discrepancies
Support of new client onboarding processes
Management of required surety carrier documents
Support on new bond execution in surety carrier portals
Demonstrate ability to effectively communicate with internal and external clients/peers/surety carriers
Support other surety staff as needed or assigned
Attend client meetings as required
Qualifications
The Requirements
Minimum - 1 - 3 years of relevant working experience in a Surety environment
Insurance related and other professional designations highly desirable
Possesses effective verbal and written communication skills
Possesses excellent interpersonal skills
Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities
Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment
Strong decision-making capabilities
Must be results oriented
Ability to provide superior customer service to the client and the sureties
Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
Ability to learn and utilize EPIC
Independently carry out specific assignments and tasks
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits:
Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits:
Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits:
Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets
Company Description
WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at wtwco.com .
Description
The Assistant Client Manager provides support to the Client Service teams in all account management initiatives related to surety client's accounts.
Note
: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
Manage renewable business 60 days in advance
Manage and collect on accounts receivable items
Coordination with internal and external contacts to resolve accounting discrepancies
Support of new client onboarding processes
Management of required surety carrier documents
Support on new bond execution in surety carrier portals
Demonstrate ability to effectively communicate with internal and external clients/peers/surety carriers
Support other surety staff as needed or assigned
Attend client meetings as required
Qualifications
The Requirements
Minimum - 1 - 3 years of relevant working experience in a Surety environment
Insurance related and other professional designations highly desirable
Possesses effective verbal and written communication skills
Possesses excellent interpersonal skills
Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities
Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment
Strong decision-making capabilities
Must be results oriented
Ability to provide superior customer service to the client and the sureties
Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
Ability to learn and utilize EPIC
Independently carry out specific assignments and tasks
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits:
Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits:
Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
Retirement Benefits:
Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets