Credit Bureau Services Of Iowa Inc
Entry-Level Systems Administrator-Data Analyst
Credit Bureau Services Of Iowa Inc, Oskaloosa, Iowa, United States, 52577
Join the CBSI Team!
Credit Bureau Services of Iowa, a trusted name in collections for 70 years, is currently seeking a motivated entry-level IT Systems Administrator-Data Analyst to join our team. This role is ideal for someone early in their IT career who is eager to combine technical support skills with data-driven thinking.
In addition to managing day-to-day IT tasks, this role supports the strategy and optimization of workflows using internal account data to drive better outcomes in our debt collection process.
This is a full-time, on-site position at our Oskaloosa, Iowa, office. Salary is commensurate with experience.
RESPONSIBILITIES Providing technical support to staff for hardware, software, network, and user access issues. Creating and maintaining system interfaces, user workstations, logins, and access permissions. Utilizing SQL and other data tools to run large data queries and extract internal data sets; analyze account history, balances, and payment trends; and build segmented contact lists based on performance patterns. Assisting in strategy development for outbound dialer campaigns by identifying optimal call times and list structures, adjusting campaign rules based on internal data, and tracking performance and recommending improvements. Supporting email and text message campaigns by building contact lists tailored to customer behavior; helping refine content, timing, and frequency; and reviewing performance data to improve engagement. Contributing to automation efforts using simple scripting or workflow tools. Maintaining documentation of systems and processes. Ensuring IT and data operations follow security and compliance standards. Identify and implement AI tools as the technology is adapted by the debt collection industry. Requirements
1+ years of experience in IT support or a technical internship Associate's degree or coursework in IT, Data Analytics, or a related field preferred but not required Basic familiarity with SQL databases (queries, joins, exports), Windows operating systems and user account setup, and Microsoft Excel or other tools for data analysis Interest in combining technical work with business impact Ability to communicate clearly and collaborate with both technical and non-technical staff Eagerness to learn dialer and messaging platforms (training provided) Experience with dialer systems and various email or SMS tools preferred but not required Familiarity with scripting (PowerShell, Python, VBA, Power Automate, UiPath) preferred but not required Familiarity with Microsoft Teams and Microsoft Office Products preferred but not required Benefits
Competitive salary plus bonus Flex Plan Simple IRA Paid time off Family friendly, energetic, flexible work environment Health Insurance Dental and Vision
Credit Bureau Services of Iowa, a trusted name in collections for 70 years, is currently seeking a motivated entry-level IT Systems Administrator-Data Analyst to join our team. This role is ideal for someone early in their IT career who is eager to combine technical support skills with data-driven thinking.
In addition to managing day-to-day IT tasks, this role supports the strategy and optimization of workflows using internal account data to drive better outcomes in our debt collection process.
This is a full-time, on-site position at our Oskaloosa, Iowa, office. Salary is commensurate with experience.
RESPONSIBILITIES Providing technical support to staff for hardware, software, network, and user access issues. Creating and maintaining system interfaces, user workstations, logins, and access permissions. Utilizing SQL and other data tools to run large data queries and extract internal data sets; analyze account history, balances, and payment trends; and build segmented contact lists based on performance patterns. Assisting in strategy development for outbound dialer campaigns by identifying optimal call times and list structures, adjusting campaign rules based on internal data, and tracking performance and recommending improvements. Supporting email and text message campaigns by building contact lists tailored to customer behavior; helping refine content, timing, and frequency; and reviewing performance data to improve engagement. Contributing to automation efforts using simple scripting or workflow tools. Maintaining documentation of systems and processes. Ensuring IT and data operations follow security and compliance standards. Identify and implement AI tools as the technology is adapted by the debt collection industry. Requirements
1+ years of experience in IT support or a technical internship Associate's degree or coursework in IT, Data Analytics, or a related field preferred but not required Basic familiarity with SQL databases (queries, joins, exports), Windows operating systems and user account setup, and Microsoft Excel or other tools for data analysis Interest in combining technical work with business impact Ability to communicate clearly and collaborate with both technical and non-technical staff Eagerness to learn dialer and messaging platforms (training provided) Experience with dialer systems and various email or SMS tools preferred but not required Familiarity with scripting (PowerShell, Python, VBA, Power Automate, UiPath) preferred but not required Familiarity with Microsoft Teams and Microsoft Office Products preferred but not required Benefits
Competitive salary plus bonus Flex Plan Simple IRA Paid time off Family friendly, energetic, flexible work environment Health Insurance Dental and Vision