Tacony
Tacony Corporation is on the lookout to find our next tech-savvy problem-solver to join our IT in St. Louis as a
Level 1 Technical Support Specialist ! In this role, you'll be the first line of defense for all things tech by providing support for hardware, applications, and the daily technical issues across the organization (on-site and remote). Whether you're troubleshooting desktop dilemmas or rolling out hardware/software upgrades, your impact will be immediate and meaningful. But that's not all - cybersecurity matters here, you'll play a vital role in protecting the company by adhering to the company defined security policies and following documented procedures. Additionally you'll collaborate with and learn from Level 2 and Level 3 Engineers, soaking up knowledge like a digital sponge and sharpening your technical skills every step of the way.
What We Do
What began in Nick Tacony's basement as a post-war, start-up company over 75 years ago has since grown into an internationally recognized global products company with multiple offices, 300+ employees, and, successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, the Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and, marketer of diverse and innovative products in the sewing, home floor care, and, commercial cleaning marketplace. We aren't just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, its mission, and vision.
What You'll Do
Facilitate requests for technical assistance in relation to hardware and/or software issues by using tech support ticket system to create, follow up on and drive tickets to resolution. Maintain and support branch and remote employees' user accounts (rights, permissions, and groups), computers, network equipment, and common applications as needed. Manage new employee set up in every necessary communication channel (i.e. Active Directory, Office 365, RingCentral, Epicor and any additional programs) Provide onboarding for new employees to include new account setup and introductory training to access company resources and applications Troubleshoot, support and maintain warehouse equipment (mobile printers, rf scanners, manifest equipment, etc) at all facilities Provide technical support for meetings and events, as needed Keep inventory of all equipment, software and license users and securely dispose of all physical IT related equipment Provide after hours support in the on call rotation as needed What You'll Need
At least 1 year of Information Technology experience Vocational School Training or Associates/Bachelors degree in IT related major preferred (i.e. Information Systems). CompTIA A+/Network+ industry certifications strongly desired Experience with set-up and troubleshooting of end user technologies (i.e. Desktops, Laptops, printers, other peripherals); basic network troubleshooting (connectivity, ping); and Windows 10 Operating System set-up & troubleshooting Conceptual knowledge with end-user account maintenance in various systems such as Active Directory, teleconferencing (i.e. Zoom, RingCentral), Office 365, ERP systems (Epicor 10 experience is highly desired, but not required) Ability to handle multiple tasks and prioritize effectively
What We Offer
As an employee at Tacony, you receive more than just a paycheck. Our total compensation package includes performance-based incentives, comprehensive medical/dental/vision programs with health savings account (HSA) or flexible spending account (FSA) options, as well as company paid life insurance, a generous paid time off (PTO) program including paid holidays and a volunteer day, and a rich 401K with employer matching contribution!
Level 1 Technical Support Specialist ! In this role, you'll be the first line of defense for all things tech by providing support for hardware, applications, and the daily technical issues across the organization (on-site and remote). Whether you're troubleshooting desktop dilemmas or rolling out hardware/software upgrades, your impact will be immediate and meaningful. But that's not all - cybersecurity matters here, you'll play a vital role in protecting the company by adhering to the company defined security policies and following documented procedures. Additionally you'll collaborate with and learn from Level 2 and Level 3 Engineers, soaking up knowledge like a digital sponge and sharpening your technical skills every step of the way.
What We Do
What began in Nick Tacony's basement as a post-war, start-up company over 75 years ago has since grown into an internationally recognized global products company with multiple offices, 300+ employees, and, successful sales in over 100 countries. Now operating under experienced 3rd generation family leadership, the Tacony Corporation ("Tacony") is ready to write its next chapter as a distributor, manufacturer, wholesaler, and, marketer of diverse and innovative products in the sewing, home floor care, and, commercial cleaning marketplace. We aren't just looking for anybody, we are dedicated to finding someone who enjoys what they do, enjoys the people they work with and for, and want to be part of a growth oriented, people first, purposeful organization that is dedicated to the customer, its mission, and vision.
What You'll Do
Facilitate requests for technical assistance in relation to hardware and/or software issues by using tech support ticket system to create, follow up on and drive tickets to resolution. Maintain and support branch and remote employees' user accounts (rights, permissions, and groups), computers, network equipment, and common applications as needed. Manage new employee set up in every necessary communication channel (i.e. Active Directory, Office 365, RingCentral, Epicor and any additional programs) Provide onboarding for new employees to include new account setup and introductory training to access company resources and applications Troubleshoot, support and maintain warehouse equipment (mobile printers, rf scanners, manifest equipment, etc) at all facilities Provide technical support for meetings and events, as needed Keep inventory of all equipment, software and license users and securely dispose of all physical IT related equipment Provide after hours support in the on call rotation as needed What You'll Need
At least 1 year of Information Technology experience Vocational School Training or Associates/Bachelors degree in IT related major preferred (i.e. Information Systems). CompTIA A+/Network+ industry certifications strongly desired Experience with set-up and troubleshooting of end user technologies (i.e. Desktops, Laptops, printers, other peripherals); basic network troubleshooting (connectivity, ping); and Windows 10 Operating System set-up & troubleshooting Conceptual knowledge with end-user account maintenance in various systems such as Active Directory, teleconferencing (i.e. Zoom, RingCentral), Office 365, ERP systems (Epicor 10 experience is highly desired, but not required) Ability to handle multiple tasks and prioritize effectively
What We Offer
As an employee at Tacony, you receive more than just a paycheck. Our total compensation package includes performance-based incentives, comprehensive medical/dental/vision programs with health savings account (HSA) or flexible spending account (FSA) options, as well as company paid life insurance, a generous paid time off (PTO) program including paid holidays and a volunteer day, and a rich 401K with employer matching contribution!