Upwell Revenue Software, Inc.
About UpwellUpwell is transforming revenue operations with cutting-edge software that simplifies and optimizes financial processes for businesses. We are growing rapidly and seeking a Business Analyst to help drive our product vision, execution, and impact. If you thrive in a fast-paced environment and want to shape the future of our products, we'd love to hear from you!About the RoleAs Business Analyst, you'll play a key role in bridging the gap between business needs and technical solutions. You'll work cross-functionally to analyze processes, gather requirements, and drive data-driven insights that inform strategic decisions. This role requires strong analytical thinking, problem-solving skills, and a passion for optimizing business operations.What You'll DoRequirements Gathering & Documentation - Collaborate with stakeholders to elicit, analyze, and document detailed business requirements and functional specificationsProcess Analysis & Optimization - Map current business processes, identify inefficiencies, and recommend improvements to streamline operationsData Analysis & Reporting - Analyze business data, create comprehensive reports, and develop dashboards to support decision-making across the organization, leveraging AI tools for advanced analytics and insightsStakeholder Management - Facilitate meetings, workshops, and requirements sessions with various teams including product, engineering, sales, and operationsSolution Design & Validation - Work with technical teams to design solutions that meet business needs and validate that implementations align with requirementsBusiness Case Development - Create detailed business cases, cost-benefit analyses, and ROI projections to support strategic initiativesCross-functional Collaboration - Partner with product managers, engineers, and other teams to translate business needs into actionable technical requirementsQuality Assurance - Review deliverables, test functionality, and ensure solutions meet defined acceptance criteria and business objectivesDocumentation & Training - Create user guides, process documentation, and training materials to support successful solution adoptionAI-Enhanced Analysis - Utilize AI tools for data pattern recognition, process automation recommendations, predictive analytics, and streamlining requirements documentationWhat You Bring3-5 years of experience in business analysis, process improvement, or related analytical rolesStrong analytical and problem-solving skills with ability to break down complex business problems into manageable componentsProficiency in data analysis tools such as Excel, SQL, Tableau, Power BI, Thoughtspot or similar analytics platformsExperience with requirements gathering techniques, process mapping, and documentation best practicesKnowledge of project management methodologies and tools Excellent written and verbal communication skills with ability to present findings to various stakeholdersExperience with business process modeling and workflow optimizationStrong attention to detail and ability to manage multiple projects simultaneouslyUnderstanding of software development lifecycle and ability to work effectively with technical teamsExperience creating business cases and cost-benefit analysesFamiliarity with AI and automation tools for data analysis, process optimization, and documentation enhancementBachelor's degree in Business, Finance, Economics, Information Systems, or related field preferredPrevious experience in Logistics or Freight tech is a plus Why Join Upwell?Be part of a high-growth, mission-driven companyWork with a collaborative and passionate teamCompetitive salary and benefits packageOpportunity to make a significant impact on the company's success