Teleperformance USA
Membership Support Representative - Onsite
Teleperformance USA, Pompano Beach, Florida, us, 33072
Category :
Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquires
Provide excellent customer service through active listening
Work with confidential customer informartion and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
We're looking for
fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
Outstanding communication, listening, and analytical skills
Customer service and/or sales experience preferred
Candidate must display strong organizational and problem solving skills
The individual must be able to prioritize tasks and work well under pressure while remaining focused
Candidate must be client service oriented and have general knowledge of Windows based computer systems
Ability to adhere to attendance policies and work within a structured schedule which includes a variety of shifts
College degree preferred but nor required
6months customer service experience minimum
18 years of age or older
Typing 25 WPM
Comfort with desktop computer system
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Contact Agent Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquires
Provide excellent customer service through active listening
Work with confidential customer informartion and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
We're looking for
fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
Outstanding communication, listening, and analytical skills
Customer service and/or sales experience preferred
Candidate must display strong organizational and problem solving skills
The individual must be able to prioritize tasks and work well under pressure while remaining focused
Candidate must be client service oriented and have general knowledge of Windows based computer systems
Ability to adhere to attendance policies and work within a structured schedule which includes a variety of shifts
College degree preferred but nor required
6months customer service experience minimum
18 years of age or older
Typing 25 WPM
Comfort with desktop computer system
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets