Kimball International
Customer Support Specialist- Jasper, IN - Jasper, IN
Kimball International, Jasper, Indiana, us, 47547
Back Requisition Number 25-404 Brand Kimball International Brand Information
If you prefer a career that offers different opportunities daily while working with a variety of people, Kimball International would like to talk to you. We are a family-friendly company that values the differences that make each associate unique.
Job Description
The ideal candidate will located near Jasper, IN and work primarily from of our headquarters. High Level Statement of the Role: The Customer Support Specialist provides all internal support for a dedicated territory, as the primary point of contact for all territory customers, dealers, and field sales. The Customer Support Specialist is responsible for developing relationships tailored to the specific needs of dealers and customers. Roles and Responsibilities: Team with Field Sales and our supply partners to strengthen relationships with our customers. Build customer loyalty: Handle customer inquires and concerns through various channels like phone and email. Own a customer problem from the first point of contact through resolution. Accountable for all activity with the customer. Treat customer complaints as opportunities to drive loyalty by addressing their needs effectively. Utilize SalesForce.com, SAP, and Outlook to manage workload, capture information, and support customer requirements. Document and communicate all quality issues in the Quality Notification system. Proactively manage and prevent sales disputes. If disputes arise, take immediate action and update comments a minimum of every 2 weeks. Provide back-up support for teammates. Effectively manage all aspects of orders: Timely order processing VL10 / Load planning updates
Support the customer by prioritizing and managing workload to accomplish goals. Attend / participate in customer dinners, lunches as appropriate. Travel as needed to respective territory, further developing customer relationships. Effectively manage phone calls and emails: Goals: All activities logged as cases in SalesForce.com Goal: Minimum 80% ACD phone, 7.5 business hours resolution time, 90% positive survey results
Skills to Perform This Role:
Work / Educational Requirements: Problem - solving, analyze information, root cause and find effective solutions. Understanding other areas of the business and effectively communicating across the organization.
Interpersonal Skills Supportive of teammates Positive attitude and approach Empathy and Patience No complaining, no criticizing, no gossip
Technical Skills Proficient user of SAP and Salesforce.com Microsoft Office and Outlook Embraces technology and change.
Communication Skills Strong written and verbal communication
Leadership Skills Commitment to Kimball International and our customers Delegation skills Continuously look for opportunities to improve our processes
Business Skills Follow-Up Thorough Attention to detail Initiative Creative thinking / negotiation capabilities Fully support new and revised initiatives Accountable
Job Requirements
The ideal candidate will located near Jasper, IN and work primarily from of our headquarters. Basic computer skills are required, knowledge of SAP and Salesforce systems is desired. EEO Statement The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. VISA Sponsorship Kimball International, Inc. will not sponsor applicants for this position for employment/work visa status (e.g.. H-1B) Posting Location 18 WP HQ-00014
The ideal candidate will located near Jasper, IN and work primarily from of our headquarters. High Level Statement of the Role: The Customer Support Specialist provides all internal support for a dedicated territory, as the primary point of contact for all territory customers, dealers, and field sales. The Customer Support Specialist is responsible for developing relationships tailored to the specific needs of dealers and customers. Roles and Responsibilities: Team with Field Sales and our supply partners to strengthen relationships with our customers. Build customer loyalty: Handle customer inquires and concerns through various channels like phone and email. Own a customer problem from the first point of contact through resolution. Accountable for all activity with the customer. Treat customer complaints as opportunities to drive loyalty by addressing their needs effectively. Utilize SalesForce.com, SAP, and Outlook to manage workload, capture information, and support customer requirements. Document and communicate all quality issues in the Quality Notification system. Proactively manage and prevent sales disputes. If disputes arise, take immediate action and update comments a minimum of every 2 weeks. Provide back-up support for teammates. Effectively manage all aspects of orders: Timely order processing VL10 / Load planning updates
Support the customer by prioritizing and managing workload to accomplish goals. Attend / participate in customer dinners, lunches as appropriate. Travel as needed to respective territory, further developing customer relationships. Effectively manage phone calls and emails: Goals: All activities logged as cases in SalesForce.com Goal: Minimum 80% ACD phone, 7.5 business hours resolution time, 90% positive survey results
Skills to Perform This Role:
Work / Educational Requirements: Problem - solving, analyze information, root cause and find effective solutions. Understanding other areas of the business and effectively communicating across the organization.
Interpersonal Skills Supportive of teammates Positive attitude and approach Empathy and Patience No complaining, no criticizing, no gossip
Technical Skills Proficient user of SAP and Salesforce.com Microsoft Office and Outlook Embraces technology and change.
Communication Skills Strong written and verbal communication
Leadership Skills Commitment to Kimball International and our customers Delegation skills Continuously look for opportunities to improve our processes
Business Skills Follow-Up Thorough Attention to detail Initiative Creative thinking / negotiation capabilities Fully support new and revised initiatives Accountable
Job Requirements
The ideal candidate will located near Jasper, IN and work primarily from of our headquarters. Basic computer skills are required, knowledge of SAP and Salesforce systems is desired. EEO Statement The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. VISA Sponsorship Kimball International, Inc. will not sponsor applicants for this position for employment/work visa status (e.g.. H-1B) Posting Location 18 WP HQ-00014