Mindlance
General Information
Job Description: Responsibilities:
• Open, sort, count & batch inbound paper claims from the mail
• Scan all inbound paper claims into Imagenet scanning software
• Log & scan all inbound Certified mail
• Process all inbound files that are received from various departments to ensure that they are properly filed
• Delivers quality work under pressure, with the ability to meet deadlines
• Scanning, naming of documents received by various departments
• Data entry of scanned documents
• Quality control checking of scanned documents
• Ensure claims are received and sorted correctly for scanning, and batch and track all offline, deleted, and pulled claims
• Understand and follow procedures and continuously monitor counts in the system queues to ensure the system is working effectively
• Update the claims control sheet in an accurate and timely manner and report unresolved discrepancies immediately to the supervisor
• Process outgoing mail and archive various documents, records and requests
• May be required to lift up to 50 lbs. on a regular basis
Preferred Skills/Experience • Work is thorough, accurate, and reflects attention to detail • Proficiency in Microsoft Office: Outlook, Excel and Word • Basic operation of office equipment like, copier machine, scanner software and mail processing • Skilled to work in a fast paced environment with tight deadlines • Ability to perform all actions with a high degree of quality and pass audits • Must have strong analytical and problem solving skills • Skilled to communicate with internal and external customers • Ability to work well as a member of a team or independently • One or more years related experience preferred • High school diploma required Centene Job Description Job Description- Responsibilities: • Open, sort, count & batch inbound paper claims from the mail • Scan all inbound paper claims into Imagenet scanning software • Log & scan all inbound Certified mail • Process all inbound files that are received from various departments to ensure that they are properly filed • Delivers quality work under pressure, with the ability to meet deadlines • Scanning, naming of documents received by various departments • Data entry of scanned documents • Quality control checking of scanned documents • Ensure claims are received and sorted correctly for scanning, and batch and track all offline, deleted, and pulled claims • Understand and follow procedures and continuously monitor counts in the system queues to ensure the system is working effectively • Update the claims control sheet in an accurate and timely manner and report unresolved discrepancies immediately to the supervisor • Process outgoing mail and archive various documents, records and requests • May be required to lift up to 50 lbs. on a regular basis
Story Behind the Need - Business Group & Key Projects Health plan or business unit Team culture Surrounding team & key projects Purpose of this team Reason for the request Motivators for this need ny additional upcoming hiring needs? F idelis Face-paced work, Independent & Team Tasks; Friendly & encouraging environment; Goal oriented & purpose driven. N/ See in job description
Typical Day in the Role
Daily schedule & OT expectations Typical task breakdown and rhythm Interaction level with team Work environment description (SEE AT TOP OF FORM) Mail intake, document review & scanning/data entry; Receiving incoming mail. Sight determination. Sort and scanning for electronic delivery to the proper recipients. Responding to emails and messages regarding special mailing requests. Bundling outgoing mail to be shipped by outbound mail department. Mail scanning 40 units per hour; Claims scanning 15 batches per hour; all mail must be sorted within a timely manner to allow for same day scanning. Each team members initially assigned tasks normally impacts the next team member's assigned task. Communication & teamwork is essential. Onsite, so will be face-to-face communication Compelling Story & Candidate Value Proposition
What makes this role interesting? Points about team culture Competitive market comparison Unique selling points Value added or experience gained Learning health insurance claim document types & claim form processing. Seeing the beginning portion of how medical claims are triaged. Candidate Requirements
Education/Certification
Required: High School diplom Preferred: n/
Licensure
Required: n/ Preferred: n/
Years of experience required Disqualifiers Best vs. average Performance indicators Must haves: (See below in numbered bullet points and reference job description info) 6 months - 1 year office experience
Nice to haves: Claims, Member Services, Security, Facilities, Distribution Center 6 months Inbound mail sorting / Healthcare claims processing Claims / Mail Determination Multitasking Innovative thinking Disqualifiers:
Performance indicators/metrics: Reference under "Typical task breakdown and rhythm" (
bold
print note)
Best vs. average:
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection 1 Familiarity with Windows operating systems 2 Familiarity with MS Outlook 3 Good time management skills 4 Working as a team 5 Time Management 6 ttention to detail
Candidate Review & Selection
Shortlisting process Second touchpoint for feedback Interview Information Onboard Process and Expectations Projected HM Candidate Review Date: 1-2 business days Number and Type of Interviews: 2 - Teams Meeting (on-camera) Extra Interview Prep for Candidate: n/ Required Testing or Assessment (by Vendor): n/
Manager Communication Preferences & Next Steps
Background Check Requirements (List DFPS or other specialty checks here) Regular
Do you have any upcoming PTO? 6/26/25, 7/3/25-7/4/25
Colleagues to cc/delegate n/
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
Preferred Skills/Experience • Work is thorough, accurate, and reflects attention to detail • Proficiency in Microsoft Office: Outlook, Excel and Word • Basic operation of office equipment like, copier machine, scanner software and mail processing • Skilled to work in a fast paced environment with tight deadlines • Ability to perform all actions with a high degree of quality and pass audits • Must have strong analytical and problem solving skills • Skilled to communicate with internal and external customers • Ability to work well as a member of a team or independently • One or more years related experience preferred • High school diploma required Centene Job Description Job Description- Responsibilities: • Open, sort, count & batch inbound paper claims from the mail • Scan all inbound paper claims into Imagenet scanning software • Log & scan all inbound Certified mail • Process all inbound files that are received from various departments to ensure that they are properly filed • Delivers quality work under pressure, with the ability to meet deadlines • Scanning, naming of documents received by various departments • Data entry of scanned documents • Quality control checking of scanned documents • Ensure claims are received and sorted correctly for scanning, and batch and track all offline, deleted, and pulled claims • Understand and follow procedures and continuously monitor counts in the system queues to ensure the system is working effectively • Update the claims control sheet in an accurate and timely manner and report unresolved discrepancies immediately to the supervisor • Process outgoing mail and archive various documents, records and requests • May be required to lift up to 50 lbs. on a regular basis
Story Behind the Need - Business Group & Key Projects Health plan or business unit Team culture Surrounding team & key projects Purpose of this team Reason for the request Motivators for this need ny additional upcoming hiring needs? F idelis Face-paced work, Independent & Team Tasks; Friendly & encouraging environment; Goal oriented & purpose driven. N/ See in job description
Typical Day in the Role
Daily schedule & OT expectations Typical task breakdown and rhythm Interaction level with team Work environment description (SEE AT TOP OF FORM) Mail intake, document review & scanning/data entry; Receiving incoming mail. Sight determination. Sort and scanning for electronic delivery to the proper recipients. Responding to emails and messages regarding special mailing requests. Bundling outgoing mail to be shipped by outbound mail department. Mail scanning 40 units per hour; Claims scanning 15 batches per hour; all mail must be sorted within a timely manner to allow for same day scanning. Each team members initially assigned tasks normally impacts the next team member's assigned task. Communication & teamwork is essential. Onsite, so will be face-to-face communication Compelling Story & Candidate Value Proposition
What makes this role interesting? Points about team culture Competitive market comparison Unique selling points Value added or experience gained Learning health insurance claim document types & claim form processing. Seeing the beginning portion of how medical claims are triaged. Candidate Requirements
Education/Certification
Required: High School diplom Preferred: n/
Licensure
Required: n/ Preferred: n/
Years of experience required Disqualifiers Best vs. average Performance indicators Must haves: (See below in numbered bullet points and reference job description info) 6 months - 1 year office experience
Nice to haves: Claims, Member Services, Security, Facilities, Distribution Center 6 months Inbound mail sorting / Healthcare claims processing Claims / Mail Determination Multitasking Innovative thinking Disqualifiers:
Performance indicators/metrics: Reference under "Typical task breakdown and rhythm" (
bold
print note)
Best vs. average:
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection 1 Familiarity with Windows operating systems 2 Familiarity with MS Outlook 3 Good time management skills 4 Working as a team 5 Time Management 6 ttention to detail
Candidate Review & Selection
Shortlisting process Second touchpoint for feedback Interview Information Onboard Process and Expectations Projected HM Candidate Review Date: 1-2 business days Number and Type of Interviews: 2 - Teams Meeting (on-camera) Extra Interview Prep for Candidate: n/ Required Testing or Assessment (by Vendor): n/
Manager Communication Preferences & Next Steps
Background Check Requirements (List DFPS or other specialty checks here) Regular
Do you have any upcoming PTO? 6/26/25, 7/3/25-7/4/25
Colleagues to cc/delegate n/
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."