Motion Recruitment
A New Jersey MSP is seeking a skilled and customer-focused Help Desk Technician to join their growing team. This organization supports small to mid-sized businesses with proactive IT services and a relationship-first approach. This is a full-time opportunity, with occasional travel to local client sites.
If you thrive in a fast-paced support environment, enjoy solving technical challenges, and want to make a meaningful impact, this opportunity could be the perfect fit. As a Help Desk Technician, you'll act as a key escalation point for complex technical issues, work with a broad range of technologies, and help ensure seamless IT operations for clients. This role offers hands-on work, team collaboration, and exposure to both legacy and modern systems. Required Skills & Experience: 3+ years of related work experience or BS in Information Systems or a related field Clear, friendly, and professional phone communication Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users Strong attention to detail and ability to manage multiple assignments Experience with Windows Desktop and Server Operating Systems, including Active Directory and Group Policy Proficiency in VMware ESXi and Microsoft Hyper-V Knowledge of Microsoft 365 including Intune, SharePoint, and Defender Experience with SMB networking equipment: SonicWall, FortiGate, Meraki, UniFi Ability to type a minimum of 40 words per minute Reliable transportation and ability to travel to client sites when necessary Physical ability to lift and move PC system components What You Will Be Doing: Responsibilities
Act as an escalation point for unresolved issues from Tier I technicians Provide Level 2 support for computer hardware, software, and network issues Communicate with clients via phone, email, and occasionally in person Troubleshoot and resolve advanced issues related to routing, switching, Active Directory, DHCP, and DNS Document incidents, actions taken, and escalate issues as necessary Collaborate with the Help Desk Lead and other team members to deliver top-tier support Occasionally travel to client sites for on-site service and support Tech Breakdown:
40% Windows Server / Desktop Environments (2010-Present) 25% Microsoft 365 Ecosystem (Intune, SharePoint, Defender) 15% Virtualization (VMware ESXi, Microsoft Hyper-V) 15% Networking (Routing, Switching, Firewalls - SonicWall, Meraki, FortiGate, UniFi) 5% Documentation and Internal Tools The Offer:
Bonus eligible based on performance You will receive the following benefits:
Medical, Dental, and Vision Insurance Paid Vacation Time Stock Options
Posted by:
Logan McDonnell
Specialization :
Technical Support
If you thrive in a fast-paced support environment, enjoy solving technical challenges, and want to make a meaningful impact, this opportunity could be the perfect fit. As a Help Desk Technician, you'll act as a key escalation point for complex technical issues, work with a broad range of technologies, and help ensure seamless IT operations for clients. This role offers hands-on work, team collaboration, and exposure to both legacy and modern systems. Required Skills & Experience: 3+ years of related work experience or BS in Information Systems or a related field Clear, friendly, and professional phone communication Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users Strong attention to detail and ability to manage multiple assignments Experience with Windows Desktop and Server Operating Systems, including Active Directory and Group Policy Proficiency in VMware ESXi and Microsoft Hyper-V Knowledge of Microsoft 365 including Intune, SharePoint, and Defender Experience with SMB networking equipment: SonicWall, FortiGate, Meraki, UniFi Ability to type a minimum of 40 words per minute Reliable transportation and ability to travel to client sites when necessary Physical ability to lift and move PC system components What You Will Be Doing: Responsibilities
Act as an escalation point for unresolved issues from Tier I technicians Provide Level 2 support for computer hardware, software, and network issues Communicate with clients via phone, email, and occasionally in person Troubleshoot and resolve advanced issues related to routing, switching, Active Directory, DHCP, and DNS Document incidents, actions taken, and escalate issues as necessary Collaborate with the Help Desk Lead and other team members to deliver top-tier support Occasionally travel to client sites for on-site service and support Tech Breakdown:
40% Windows Server / Desktop Environments (2010-Present) 25% Microsoft 365 Ecosystem (Intune, SharePoint, Defender) 15% Virtualization (VMware ESXi, Microsoft Hyper-V) 15% Networking (Routing, Switching, Firewalls - SonicWall, Meraki, FortiGate, UniFi) 5% Documentation and Internal Tools The Offer:
Bonus eligible based on performance You will receive the following benefits:
Medical, Dental, and Vision Insurance Paid Vacation Time Stock Options
Posted by:
Logan McDonnell
Specialization :
Technical Support