IS3 Solutions
We are seeking a Level 2 Network Operations Engineer to support the operational stability of our enterprise infrastructure. The ideal candidate will have a working understanding of both Linux systems and Cisco network switches, and will play a critical role in ensuring connectivity and coordinating with internal teams and vendors to resolve issues effectively.
Key Responsibilities:
• Log into Cisco switches (CLI) and Red Hat Linux servers to perform connectivity checks and basic diagnostics.
• Run standard Linux shell commands to validate system health and network paths.
• Perform basic network troubleshooting (e.g., interface status, port activity, device reachability).
• Coordinate and communicate across internal infrastructure teams (such as the Global Data Center and Core Network Engineering) and with external vendors.
• Document all actions, troubleshooting steps, and resolutions within ticketing systems.
• Escalate more complex issues to Level 3 engineers while maintaining ownership of follow-up communication.
• Maintain a high degree of clarity and professionalism in written and verbal communication, especially when working with challenging stakeholders.
Required Qualifications: • 2-5 years of experience in a network operations or infrastructure support role. • Basic hands-on experience with:
-Cisco switch CLI (logging in, checking interfaces, gathering info).
-Linux systems, preferably Red Hat, including use of basic shell commands. • Strong attention to detail - accuracy in logging and follow-through is essential. • Excellent cross-functional communication skills - must be comfortable and effective when interacting with various teams and third-party vendors. • Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
Preferred Qualifications: • Experience supporting infrastructure in a large enterprise or financial services environment. • Exposure to data center environments or hybrid infrastructure models. • Understanding of networking basics (IP, subnets, VLANs, DNS, etc.) and monitoring tools.
Required Qualifications: • 2-5 years of experience in a network operations or infrastructure support role. • Basic hands-on experience with:
-Cisco switch CLI (logging in, checking interfaces, gathering info).
-Linux systems, preferably Red Hat, including use of basic shell commands. • Strong attention to detail - accuracy in logging and follow-through is essential. • Excellent cross-functional communication skills - must be comfortable and effective when interacting with various teams and third-party vendors. • Familiarity with ticketing systems such as ServiceNow, Jira, or Remedy.
Preferred Qualifications: • Experience supporting infrastructure in a large enterprise or financial services environment. • Exposure to data center environments or hybrid infrastructure models. • Understanding of networking basics (IP, subnets, VLANs, DNS, etc.) and monitoring tools.