Wagner Group
JOIN THE WAGNER FAMILY
Thank you for your interest in Wagner. We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner. From start to finish, you'll enjoy a fun and colorful career at Wagner. Wagner is small enough that you matter and large enough for you to make a difference. Wagner believes that people represent a company's most important asset. At Wagner, we strive to create an organization where everyone participates and efforts are focused toward continuous improvement. These improvements are driven by dedication, teamwork, and the innovation of the Wagner family.
Our company participates in the US government's E-Verify process. In addition, all offers of employment are contingent on a background check.
YOUR BENEFITS Our benefit package includes: Starting at 4 weeks PTO per year 401(k) and a company match Profit Sharing Medical + Company HSA contribution Wellness Program Dental Vision Life Insurance Disability 6 Weeks Parental Leave Long term care insurance Tuition reimbursement Employee Resource Groups On-Site Café On-Site Gym
Technical Service Representative
Location:
Hybrid- Plymouth MN (onsite 2 days per week) Employment Type:
Full time Pay:
$58,000-70,000 + profit sharing
Are you mechanically inclined and passionate about helping people solve problems? Join our team as a Technical Service Representative and become the go-to expert for in-field support on Titan products.
Position Overview:
As a
Technical Service Representative , you will assist end-users, distributors, dealers, and sales reps with the operation, troubleshooting, and in-field technical support of Titan products. You'll be the first point of contact via phone, email, and chat, providing prompt and accurate solutions to customer inquiries.
This role is ideal for individuals with strong customer service experience and a mechanical background in fields like automotive, HVAC, or similar technical service and repair industries.
Key Responsibilities: Handle high volumes of technical support communications via phone, chat, and email. Provide operational guidance and troubleshoot issues with end-users and dealer networks. Utilize SAP for creating Warranty Orders, Return Orders, and Quality Notifications. Support Titan Authorized Service Centers in diagnosing and repairing equipment. Advocate for the customer by delivering top-tier service and promoting customer satisfaction. Collaborate with cross-functional teams including Engineering, Sales, and Quality. Make warranty determinations and authorize repairs or replacements when needed. Contribute to quality improvement efforts through detailed failure reporting. Perform other duties as assigned. Qualifications:
Required:
Associate's degree in a mechanical or related field, or 3+ years' experience in technical service, equipment troubleshooting or repair Strong mechanical aptitude and problem-solving skills Effective written and verbal communication skills Basic proficiency with Microsoft Word, Excel, and PowerPoint Ability to multitask in a fast-paced environment Customer-centric mindset and service orientation Preferred:
Bilingual in Spanish Familiarity with SAP or similar systems What You Bring:
A passion for helping others and solving complex problems Ability to explain technical information clearly and concisely Team-player attitude with a drive for continuous improvement
Live Our Values: We believe in being
Open, Cooperative, Accountable, Progressive , and
Customer Centric
in everything we do.
YOUR BENEFITS Our benefit package includes: Starting at 4 weeks PTO per year 401(k) and a company match Profit Sharing Medical + Company HSA contribution Wellness Program Dental Vision Life Insurance Disability 6 Weeks Parental Leave Long term care insurance Tuition reimbursement Employee Resource Groups On-Site Café On-Site Gym
Technical Service Representative
Location:
Hybrid- Plymouth MN (onsite 2 days per week) Employment Type:
Full time Pay:
$58,000-70,000 + profit sharing
Are you mechanically inclined and passionate about helping people solve problems? Join our team as a Technical Service Representative and become the go-to expert for in-field support on Titan products.
Position Overview:
As a
Technical Service Representative , you will assist end-users, distributors, dealers, and sales reps with the operation, troubleshooting, and in-field technical support of Titan products. You'll be the first point of contact via phone, email, and chat, providing prompt and accurate solutions to customer inquiries.
This role is ideal for individuals with strong customer service experience and a mechanical background in fields like automotive, HVAC, or similar technical service and repair industries.
Key Responsibilities: Handle high volumes of technical support communications via phone, chat, and email. Provide operational guidance and troubleshoot issues with end-users and dealer networks. Utilize SAP for creating Warranty Orders, Return Orders, and Quality Notifications. Support Titan Authorized Service Centers in diagnosing and repairing equipment. Advocate for the customer by delivering top-tier service and promoting customer satisfaction. Collaborate with cross-functional teams including Engineering, Sales, and Quality. Make warranty determinations and authorize repairs or replacements when needed. Contribute to quality improvement efforts through detailed failure reporting. Perform other duties as assigned. Qualifications:
Required:
Associate's degree in a mechanical or related field, or 3+ years' experience in technical service, equipment troubleshooting or repair Strong mechanical aptitude and problem-solving skills Effective written and verbal communication skills Basic proficiency with Microsoft Word, Excel, and PowerPoint Ability to multitask in a fast-paced environment Customer-centric mindset and service orientation Preferred:
Bilingual in Spanish Familiarity with SAP or similar systems What You Bring:
A passion for helping others and solving complex problems Ability to explain technical information clearly and concisely Team-player attitude with a drive for continuous improvement
Live Our Values: We believe in being
Open, Cooperative, Accountable, Progressive , and
Customer Centric
in everything we do.