NewGen Technologies (Maryland)
Voice IT Field Support Specialist
NewGen Technologies (Maryland), Fort George Meade, Maryland, United States
In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.
The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Responsibilities
Conduct sites surveys; assess and document current site configuration and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Develop hardware installation schedules
Prepare drawings documenting configuration changes at each site
Prepare site installation
Configure computers, communications devices and peripheral equipment
Train site personnel in proper use of hardware
Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic/Ethernet cables and telephone systems
Requirements
TS/SCI FSP Clearance
Minimum education and experience level: High school/GED and 0-2 years of experience AND 8570 Certification. Will accept an AA or BS in a technical field as a substitute for years of experience.
Preferred Security +
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management
Must be able to lift up to 50 pounds and able to drive a company vehicle
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
The usual and customary methods of performing the job’s functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Responsibilities
Conduct sites surveys; assess and document current site configuration and user requirements
Analyze existing requirements and prepare specifications for hardware acquisitions
Develop hardware installation schedules
Prepare drawings documenting configuration changes at each site
Prepare site installation
Configure computers, communications devices and peripheral equipment
Train site personnel in proper use of hardware
Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic/Ethernet cables and telephone systems
Requirements
TS/SCI FSP Clearance
Minimum education and experience level: High school/GED and 0-2 years of experience AND 8570 Certification. Will accept an AA or BS in a technical field as a substitute for years of experience.
Preferred Security +
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management
Must be able to lift up to 50 pounds and able to drive a company vehicle
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ