Air Techniques
About Air Techniques, Inc.
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 63 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position Description:
Technical support plays a key role in our company's success by directly helping our customers. The Technical Support Representative is primarily responsible for providing Air Techniques product information and troubleshooting assistance to customers (dealers/distributors, sales representatives, and end-users) via phone and email.
Essential Functions and Responsibilities: Provide world class phone support to end-users through calls from dealers, distributors and sales representatives. Conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely fashion. Accurately document incoming call complaints into our CRM Salesforce Provide information regarding Air Techniques products to customers. Ability to handle high call volume and correspondence; multitask and escalate more complex inquiries to Technical Support Representative 2 as needed. Follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes. Address and resolve any complaints or concerns. Maintain a professional phone demeanor and ensure customer satisfaction. Able to create and maintain required documentation to perform proper call diagnosis. Demonstrate competency in products and services as offered by Air Techniques. Continue to improve product knowledge and customer service skills. Work Experience Requirements:
2 years of call center experience or customer facing role preferred Dental industry or similar technical troubleshooting experience preferred Experience in using web-based services and/or e-Commerce tools (i.e. MS Outlook, MS Teams, Salesforce and ERP program for product information) Core Skills Requirements:
Requires strong commitment to teambuilding, as well as skills in documentation and good verbal and written communication skills Professional attitude in following protocol and guidelines of the company Ability to work with different types of personalities in a professional, positive manner. Continue to improve product knowledge and customer service skills. Good oral and written communications skills. Excellent phone and customer service skills required. Education Requirements:
High School Diploma, Associate's Degree or equivalent required.
It is the policy of Air Techniques to provide equal employment opportunities to all qualified applicants without discrimination on the basis of race, creed, color, religion, national origin or ancestry, gender, citizenship, age, disability, marital status, veteran status, sexual preference, or any other characteristic protected by applicable federal, state, or local laws.
Founded in 1962, Air Techniques, Inc. set out to manufacture first-rate products for the dental industry. Over 63 years later, Air Techniques has grown from a small company into a successful corporation. At our New York headquarters, we design and build two main groups of products: utility room and digital imaging products. Our products are manufactured in a vertically integrated factory where compliance with the Food and Drug Administration Good Manufacturing Practices is paired with stringent Quality Standards. In-house engineering staff designs our products for the dental market. We are proud to maintain the ISO-13485 registration certification which reinforces our pledge to quality and customer satisfaction. At Air Techniques, we have earned our reputation in the dental industry through our commitment to quality and ensuring customer satisfaction. We are proud that Air Techniques represents superior quality to dealers and dentists worldwide.
Position Description:
Technical support plays a key role in our company's success by directly helping our customers. The Technical Support Representative is primarily responsible for providing Air Techniques product information and troubleshooting assistance to customers (dealers/distributors, sales representatives, and end-users) via phone and email.
Essential Functions and Responsibilities: Provide world class phone support to end-users through calls from dealers, distributors and sales representatives. Conduct initial analysis and basic troubleshooting via telephone and email for customers in a timely fashion. Accurately document incoming call complaints into our CRM Salesforce Provide information regarding Air Techniques products to customers. Ability to handle high call volume and correspondence; multitask and escalate more complex inquiries to Technical Support Representative 2 as needed. Follow up on service inquiries to ensure customers receive effective solutions and are satisfied with the outcomes. Address and resolve any complaints or concerns. Maintain a professional phone demeanor and ensure customer satisfaction. Able to create and maintain required documentation to perform proper call diagnosis. Demonstrate competency in products and services as offered by Air Techniques. Continue to improve product knowledge and customer service skills. Work Experience Requirements:
2 years of call center experience or customer facing role preferred Dental industry or similar technical troubleshooting experience preferred Experience in using web-based services and/or e-Commerce tools (i.e. MS Outlook, MS Teams, Salesforce and ERP program for product information) Core Skills Requirements:
Requires strong commitment to teambuilding, as well as skills in documentation and good verbal and written communication skills Professional attitude in following protocol and guidelines of the company Ability to work with different types of personalities in a professional, positive manner. Continue to improve product knowledge and customer service skills. Good oral and written communications skills. Excellent phone and customer service skills required. Education Requirements:
High School Diploma, Associate's Degree or equivalent required.
It is the policy of Air Techniques to provide equal employment opportunities to all qualified applicants without discrimination on the basis of race, creed, color, religion, national origin or ancestry, gender, citizenship, age, disability, marital status, veteran status, sexual preference, or any other characteristic protected by applicable federal, state, or local laws.