Steven Lacey Concept Solutions
IT Support Specialist-Part Time
Steven Lacey Concept Solutions, San Francisco, California, United States, 94199
IT SUPPORT SPECIALIST
Remote Position - Technical Support
Position Overview
Remote IT Support Specialist needed to provide technical assistance and troubleshooting support to users. Join our IT team helping resolve hardware, software, and network issues remotely. Key Responsibilities
Provide technical support via phone, email, and remote access Troubleshoot hardware and software issues Install and configure computer systems and applications Resolve network connectivity problems Document technical issues and solutions Escalate complex problems to senior technicians Maintain IT inventory and equipment records Requirements
Associate degree in IT or related field preferred 2+ years technical support experience Strong knowledge of Windows/Mac operating systems Experience with network troubleshooting Excellent communication and problem-solving skills Remote support tools proficiency Customer service orientation Technical Skills
Windows 10/11, macOS support Microsoft Office Suite troubleshooting Network protocols (TCP/IP, DNS, DHCP) Remote desktop tools (TeamViewer, RDP) Active Directory basics Hardware troubleshooting experience Compensation
$22-28/hour based on experience Full benefits package available Professional development opportunities Certification reimbursement program Equipment provided for remote work Schedule
Full-time: 40 hours/week Monday-Friday: 8 AM - 5 PM On-call rotation available Some weekend support required
Remote Position - Technical Support
Position Overview
Remote IT Support Specialist needed to provide technical assistance and troubleshooting support to users. Join our IT team helping resolve hardware, software, and network issues remotely. Key Responsibilities
Provide technical support via phone, email, and remote access Troubleshoot hardware and software issues Install and configure computer systems and applications Resolve network connectivity problems Document technical issues and solutions Escalate complex problems to senior technicians Maintain IT inventory and equipment records Requirements
Associate degree in IT or related field preferred 2+ years technical support experience Strong knowledge of Windows/Mac operating systems Experience with network troubleshooting Excellent communication and problem-solving skills Remote support tools proficiency Customer service orientation Technical Skills
Windows 10/11, macOS support Microsoft Office Suite troubleshooting Network protocols (TCP/IP, DNS, DHCP) Remote desktop tools (TeamViewer, RDP) Active Directory basics Hardware troubleshooting experience Compensation
$22-28/hour based on experience Full benefits package available Professional development opportunities Certification reimbursement program Equipment provided for remote work Schedule
Full-time: 40 hours/week Monday-Friday: 8 AM - 5 PM On-call rotation available Some weekend support required