Honeywell
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Senior Tech Support Specialist
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Honeywell 1 day ago Be among the first 25 applicants Join to apply for the
Senior Tech Support Specialist
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Honeywell Job Description
We are seeking a highly skilled and experienced Job Description
We are seeking a highly skilled and experienced
Senior Technical Support Specialist
to join our Building Automation team. This role is responsible for providing intermediate technical support for building automation systems (BAS), including HVAC controls, lighting, and energy management. The ideal candidate will have a strong background in BAS technologies, excellent problem-solving skills, and a passion for delivering exceptional customer service.
You will report directly to our Tech Support Supervisor. You will work a 40-hour work week within team operational hours of 6:00am to 10:00pm EST, Sunday through Saturday. For the first 90 days, you will be trained in office. After that period, you follow a set schedule of 5 8-hour days within operational days and hours. In addition, this is a hybrid schedule of 3 days in office and 2 days remote.
In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' buildings by providing exceptional technical support and service.
Key Responsibilities
Provide technical support through direct customer communication by troubleshooting and resolving complex intermediate hardware, software, and network issues related to BAS platforms (e.g., Tridium Niagara, Honeywell). Ensure timely completion of requests while maintaining alignment with established KPIs for all updates. Assist in system commissioning, configuration, and troubleshooting via remote access. Collaborate with engineering and product development teams to resolve issues and improve system performance. Review, develop, and maintain technical documentation, SOPs, effective processes, knowledge base articles, and other training materials. Document and track customer interactions and solutions in service management ticketing systems while maintaining direct communication with customers about the progress of requests. Create, track, and maintain reports and provide updates to management. Communicate and translate technical information to non-technical end users. Interact with customer IT and Data Assets departments. Monitor infrastructure issues and resolve or escalate to higher levels of support. Mentor junior support staff and provide guidance on best practices and troubleshooting techniques. Continuously update your technical knowledge and skills to stay current with the latest industry advancements and product developments.
Benefits Of Working For Honeywell
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Qualifications
YOU MUST HAVE
2+ years of experience in technical support or field service for building automation systems or commercial construction. Strong knowledge of HVAC systems, control theory, and energy management principles. Proficiency with BAS platforms such as Tridium Niagara, BACnet, NovarNet, Modbus, or similar. Familiarity with networking concepts (IP addressing, firewalls, VPNs) and remote access tools. Excellent communication, analytical, and customer service skills. The ability to switch frequently between multiple tasks High School diploma or equivalent
WE VALUE
Associate degree or certification in electronic technology, HVAC, or Building Automation Systems Certifications such as Niagara AX/N4, LEED, PMP, or equivalent. Knowledge of cybersecurity best practices in building systems. A self-motivated individual who thrives on taking initiative, working independently, and can effectively prioritize their tasks Succeeding in a high-volume work environment that requires responsible time management skills Excellent problem-solving and troubleshooting skills Strong customer focus and ability to build and maintain relationships
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.
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Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Honeywell by 2x Sign in to set job alerts for Senior Technical Support Specialist roles.
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Senior Tech Support Specialist
role at
Honeywell 1 day ago Be among the first 25 applicants Join to apply for the
Senior Tech Support Specialist
role at
Honeywell Job Description
We are seeking a highly skilled and experienced Job Description
We are seeking a highly skilled and experienced
Senior Technical Support Specialist
to join our Building Automation team. This role is responsible for providing intermediate technical support for building automation systems (BAS), including HVAC controls, lighting, and energy management. The ideal candidate will have a strong background in BAS technologies, excellent problem-solving skills, and a passion for delivering exceptional customer service.
You will report directly to our Tech Support Supervisor. You will work a 40-hour work week within team operational hours of 6:00am to 10:00pm EST, Sunday through Saturday. For the first 90 days, you will be trained in office. After that period, you follow a set schedule of 5 8-hour days within operational days and hours. In addition, this is a hybrid schedule of 3 days in office and 2 days remote.
In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' buildings by providing exceptional technical support and service.
Key Responsibilities
Provide technical support through direct customer communication by troubleshooting and resolving complex intermediate hardware, software, and network issues related to BAS platforms (e.g., Tridium Niagara, Honeywell). Ensure timely completion of requests while maintaining alignment with established KPIs for all updates. Assist in system commissioning, configuration, and troubleshooting via remote access. Collaborate with engineering and product development teams to resolve issues and improve system performance. Review, develop, and maintain technical documentation, SOPs, effective processes, knowledge base articles, and other training materials. Document and track customer interactions and solutions in service management ticketing systems while maintaining direct communication with customers about the progress of requests. Create, track, and maintain reports and provide updates to management. Communicate and translate technical information to non-technical end users. Interact with customer IT and Data Assets departments. Monitor infrastructure issues and resolve or escalate to higher levels of support. Mentor junior support staff and provide guidance on best practices and troubleshooting techniques. Continuously update your technical knowledge and skills to stay current with the latest industry advancements and product developments.
Benefits Of Working For Honeywell
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Qualifications
YOU MUST HAVE
2+ years of experience in technical support or field service for building automation systems or commercial construction. Strong knowledge of HVAC systems, control theory, and energy management principles. Proficiency with BAS platforms such as Tridium Niagara, BACnet, NovarNet, Modbus, or similar. Familiarity with networking concepts (IP addressing, firewalls, VPNs) and remote access tools. Excellent communication, analytical, and customer service skills. The ability to switch frequently between multiple tasks High School diploma or equivalent
WE VALUE
Associate degree or certification in electronic technology, HVAC, or Building Automation Systems Certifications such as Niagara AX/N4, LEED, PMP, or equivalent. Knowledge of cybersecurity best practices in building systems. A self-motivated individual who thrives on taking initiative, working independently, and can effectively prioritize their tasks Succeeding in a high-volume work environment that requires responsible time management skills Excellent problem-solving and troubleshooting skills Strong customer focus and ability to build and maintain relationships
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Honeywell by 2x Sign in to set job alerts for Senior Technical Support Specialist roles.
End User Support (Technical Support) Specialist
Sr. Technical Support Engineer - Level 3 (Networking)
Implementation Engineer/Systems Administrator
Clinical Application Support Specialist II- NM
Clinical Application Support Specialist II- NM
Beachwood, OH $48,426.00-$60,532.00 6 days ago Cleveland, OH $75,000.00-$115,000.00 1 week ago Bedford, OH $95,000.00-$150,000.00 2 weeks ago Mortgage Electronic Registration System (MERs) Administrator
Brooklyn, OH $47,000.00-$57,000.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr