Desktop Engineer L1

Key Responsibilities: Incident Management experience-managing incidents, including business expectations and communication. Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10/11, iOS and MAC OS device Experience with using and troubleshooting O365 within a network environment (permissions, calendar sharing, and delegation) Experience supporting Microsoft Active Directory (group memberships, shared drives access, policies, etc.), and Microsoft desktop applications (MS Office Suite, Outlook, MS Communicator, Lync) Proven commercial experience supporting PCs, laptops, and printers Knowledge of security technology, including local security, network security, application security, is a plus Experience configuring dial-up configuration software and remote connection methods (cable modem, VPN, IE) required. Strong customer service, analytical, and problem resolution skills are required. Excellent interpersonal, written, and verbal communication skills at all levels are required. Ability to be a team player, with strong organizational & time management skills. Familiarity with ServiceNowwill be an added advantage.

Mandatory Skills

Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains