Diverse Lynx
Troubleshooting and Issue Resolution: Diagnosing technical issues reported by customers regarding Oracle ERP modules, including data errors, system crashes, configuration problems, and integration issues.• Customer Interaction: Responding to business inquiries via email, and ticketing systems, clearly explaining complex technical concepts to non-technical users.• Log Analysis: Reviewing system logs and error messages to identify root causes of problems.• Configuration Management: Assisting with configuration changes within Oracle ERP modules to address specific client requirements.• Patch Management: Applying updates and patches to Oracle ERP systems to resolve known bugs and security vulnerabilities.• Knowledge Base Management: Contributing to the internal knowledge base by documenting solutions to common issues and best practices.• Escalation Management: Identifying complex issues that require escalation to senior technical support engineers or development teams.• Training and Support: Providing basic training to customers on Oracle ERP functionalities and usage.Required Skills:• In-depth knowledge of Oracle ERP modules: Thorough understanding of core Oracle ERP Financial module• Technical proficiency: Familiarity with Oracle database concepts, SQL queries, and related technologies.• Troubleshooting skills: Ability to diagnose technical issues systematically and identify root causes.• Excellent communication skills: Clear and concise communication to explain technical issues to non-technical users.